Summary
Overview
Work History
Education
Skills
Timeline
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Melinda Cooper

Melinda Cooper

USA,GA

Summary

Proven leader in customer service and credit management, with a track record of enhancing customer satisfaction and minimizing losses at Farmers Furniture. Skilled in CRM software and problem-solving, adept at driving team development and improving operational efficiency. Achieved significant improvements in credit risk management through strategic policy implementation.

Overview

27
27
years of professional experience

Work History

CSR

1st Franklin Financial
06.2005 - 12.2020
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Responded to customer requests for products, services, and company information.

Credit Manager

Farmers Furniture
05.1995 - 06.2005
  • Negotiated payment plans with delinquent customers to minimize losses while maintaining positive client relationships.
  • Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams.
  • Work cross-functionally with sales, management, and other departments to maintain effective operations.
  • Improved credit risk management by implementing effective underwriting policies and procedures.
  • Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.

Store Manager

Dress For Less Apparel
05.1994 - 05.1995
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Education

Psychology

Liberty University
Lynchburg, VA

Skills

  • Call center experience
  • Customer Focus
  • Complaint Handling
  • CRM Software
  • Customer Service
  • Active Listening
  • Problem-solving abilities
  • Professional telephone demeanor
  • Conflict Resolution
  • Customer Relations
  • Payment Processing
  • Data Entry
  • Office equipment proficiency
  • Scheduling
  • Administrative Support
  • Problem Resolution
  • Dispute Resolution
  • Product Knowledge
  • Money handling abilities
  • Team Development

Timeline

CSR

1st Franklin Financial
06.2005 - 12.2020

Credit Manager

Farmers Furniture
05.1995 - 06.2005

Store Manager

Dress For Less Apparel
05.1994 - 05.1995

Psychology

Liberty University

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Melinda Cooper