Summary
Overview
Work History
Education
Skills
Employment Summary - Strengths And Skills
Timeline
Generic

Melinda Coppock

Ocala

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

19
19
years of professional experience

Work History

Barista

Boston Coffeehouse
02.2024 - 11.2024
  • Crafted high-quality beverages consistently, ensuring customer satisfaction and adherence to company standards.
  • Managed inventory levels, reducing waste through effective stock rotation and ordering practices.
  • Enhanced workflow efficiency by streamlining beverage preparation processes during peak hours.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly to maintain loyalty.

Personal Sales Consultant

Wholesale Furniture Outlet
01.2021 - 12.2023
  • Cultivated strong relationships with clients to understand needs and recommend tailored solutions.
  • Delivered comprehensive product presentations to enhance client understanding and drive sales.
  • Collaborated with team members to develop strategies that improved customer satisfaction scores.

Shift Supervisor

CVS Pharmacy
06.2017 - 10.2019
  • Supervised daily operations to ensure compliance with safety and regulatory standards.
  • Trained and mentored staff on customer service excellence and operational procedures.
  • Managed inventory levels, ensuring adequate stock availability while minimizing waste.
  • Implemented process improvements that enhanced workflow efficiency and reduced errors.

Resident Specialist

Balfour Beatty Communities
01.2015 - 05.2017
  • Working with prospective residents to identify their needs.
  • Screening and approving qualified applicants in accordance with company policies, Fair housing regulations and local laws.
  • Managed resident relations, ensuring prompt resolution of inquiries and issues.
  • Developed community engagement programs to enhance resident satisfaction and retention.

Senior Leasing Consultant

Mid America Apartments
07.2011 - 01.2015


  • Led leasing team to achieve occupancy goals through targeted marketing strategies and exceptional customer service.
  • Streamlined lease processing by implementing efficient workflows, reducing turnaround time for applications.
  • Developed strong relationships with prospective tenants, conducting property tours and addressing inquiries effectively.
  • Trained and mentored newer leasing consultants, fostering a collaborative team environment and enhancing performance.

Server

Chili’s
12.2009 - 07.2013
  • Trained new staff on service protocols and menu knowledge to enhance team performance.
  • Managed customer orders efficiently, ensuring timely delivery and satisfaction.
  • Collaborated with kitchen staff to ensure accurate food preparation and presentation standards.
  • Resolved customer complaints promptly, fostering positive dining experiences and repeat business.

Asst. Training Manager

Zaxby’s
04.2006 - 01.2009
  • Developed training materials to enhance staff knowledge and operational efficiency.
  • Facilitated onboarding sessions for new hires, ensuring smooth transition into roles.
  • Coordinated ongoing training programs to support employee development and retention.
  • Implemented assessment tools to evaluate training effectiveness and identify areas for improvement.

Education

Florida State College at Jacksonville
Jacksonville, FL
01.2012

High School Diploma -

First Coast Christian School
Orange Park, FL
05.2007

Skills

  • Effective time management
  • Approachable demeanor
  • Strong attention to detail
  • Effective team contributor
  • Analytical problem-solving
  • Cash management
  • Employee onboarding
  • Operational efficiency improvement
  • Stock management
  • Quality management

Employment Summary - Strengths And Skills

  • Efficient in Microsoft Word, Excel, and Outlook
  • Reliable: excellent record of punctuality and attendance in previous work environments.
  • Conscientious: high performance standard and quality of work
  • Team Player: effectively interact with co-workers and management, very willing to learn new things and to help out wherever needed in order to get the job done.
  • Customer Service: friendly, outgoing and understanding

Timeline

Barista

Boston Coffeehouse
02.2024 - 11.2024

Personal Sales Consultant

Wholesale Furniture Outlet
01.2021 - 12.2023

Shift Supervisor

CVS Pharmacy
06.2017 - 10.2019

Resident Specialist

Balfour Beatty Communities
01.2015 - 05.2017

Senior Leasing Consultant

Mid America Apartments
07.2011 - 01.2015

Server

Chili’s
12.2009 - 07.2013

Asst. Training Manager

Zaxby’s
04.2006 - 01.2009

High School Diploma -

First Coast Christian School

Florida State College at Jacksonville

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