Summary
Overview
Work History
Education
Skills
Timeline
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Melinda Counce

Williamsburg

Summary

Dynamic Fraud Prevention Specialist with a proven track record at Alorica, adept at utilizing fraud detection techniques and analytical skills to safeguard assets. Recognized for developing effective fraud prevention strategies and fostering teamwork, enhancing customer trust while ensuring regulatory compliance. Committed to continuous improvement and proactive problem-solving in high-pressure environments.

Overview

10
10
years of professional experience

Work History

Fraud Prevention Specialist

Alorica
12.2021 - Current
  • Assisted in monitoring transactions for potential fraudulent activity.
  • Supported investigations of suspicious account behaviors and patterns.
  • Collaborated with team members to develop fraud prevention strategies.
  • Utilized fraud detection tools to analyze incoming data for anomalies.
  • Participated in training sessions on compliance and regulatory standards.
  • Maintained up-to-date knowledge of industry trends and fraud tactics.
  • Engaged with customers to address concerns related to fraudulent activities.
  • Developed comprehensive fraud prevention strategies to protect company assets and maintain customer trust.

Janitor

Clean Tech
06.2019 - 10.2021
  • Maintained cleanliness and sanitation standards throughout facilities, ensuring a safe environment for all occupants.
  • Operated cleaning equipment such as floor scrubbers and vacuum cleaners efficiently and safely.
  • Implemented waste disposal protocols, promoting recycling and minimizing environmental impact.
  • Conducted routine inspections to identify maintenance needs, reporting issues promptly to management.
  • Trained new staff on proper cleaning techniques and safety procedures, fostering a collaborative work environment.
  • Enhanced workflow efficiency by organizing cleaning schedules based on facility usage patterns.
  • Collaborated with team members to execute deep-cleaning projects, improving overall facility appearance and hygiene standards.
  • Developed checklists for daily tasks that improved consistency in cleaning operations across multiple locations.
  • Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
  • Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

Deli Clerk

Smiths Food And Drug
10.2017 - 06.2019
  • Managed deli inventory, ensuring freshness and compliance with food safety standards.
  • Assisted customers in selecting products, enhancing overall shopping experience through exceptional service.
  • Operated slicing equipment and packaging tools efficiently to prepare high-quality deli items.
  • Trained new staff on proper handling techniques and customer service protocols to maintain operational excellence.
  • Conducted regular quality checks on products, maintaining consistency in taste and presentation standards.
  • Collaborated with team members to streamline processes, reducing waste and improving efficiency in operations.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.

Gas Station Clerk

Loaf 'N Jug
09.2015 - 10.2017
  • Managed daily cash transactions and ensured accurate register balances.
  • Assisted customers with fuel purchases, providing excellent service and product knowledge.
  • Maintained cleanliness and organization of gas station environment to enhance customer experience.
  • Trained new staff on operational procedures and safety protocols effectively.
  • Monitored inventory levels and restocked supplies to meet customer demand consistently.
  • Implemented process improvements that enhanced workflow efficiency during peak hours.

Education

Culinary Arts

Arvada Senior High School
Arvada, CO
05-2004

No Degree - Culinary Arts

Werren Tech
Lakewood, CO
05-2004

Skills

  • Cybersecurity awareness
  • Analytical mindset
  • Fraud prevention strategies
  • Critical thinking
  • Problem-solving capacity
  • Regulatory compliance
  • Fraud detection techniques
  • Financial transactions monitoring
  • Banking industry experience
  • Risk assessment expertise
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Multitasking Abilities
  • Telephone and email etiquette
  • Active listening
  • Effective communication
  • Relationship building
  • Team building
  • Professionalism
  • Public speaking
  • Fraud prevention
  • Fraud detection
  • Communication skills
  • Fraud patterns

Timeline

Fraud Prevention Specialist

Alorica
12.2021 - Current

Janitor

Clean Tech
06.2019 - 10.2021

Deli Clerk

Smiths Food And Drug
10.2017 - 06.2019

Gas Station Clerk

Loaf 'N Jug
09.2015 - 10.2017

Culinary Arts

Arvada Senior High School

No Degree - Culinary Arts

Werren Tech

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