Melinda Crawford
Springfield,Virginia
Summary
Successful Human Resources professional with 30+ years with a demonstrated history of dedication and professional growth. Service-driven professional, highly informed of all state and federal regulations pertaining to Benefits plans, Affordable Care Act (ACA), Center for Medicare and Medicaid Services (CMS), Military Leave for the Organization. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
34
34
years of professional experience
Work History
Benefits Specialist
Metropolitan Washington Airports Authority, MWAA
Washington, DC
10.2002 - Current
- Support the manager and supervisor in daily administration of employee benefits and absence programs by advising and assisting employees and retirees; processing paperwork; and resolves problems in coverage, claims and cases by counseling employees and retirees on their rights and requirements; drafts reply to sensitive correspondence, and coordinates with the employees’ supervisory chain.
- Advises employees, retirees, and dependents, individually or in groups, on specific benefit and absence program features, including integration of medical plans with Medicare benefits, integration of leave plans with Long-term Disability.
- Manages the administration of the Medicare Advantage Plans offered to eligible retirees and dependents; educate and enroll eligible retirees into the Medicare Advantage plans with EGWP prescription in compliance with CMS guidelines.
- Manages the preparation and distribution of retiree invoices according to retiree healthcare and life elections, ensuring invoicing is accurate and completed by the specified deadlines. Monitors retiree collections by aging reports to ensure accuracy. Prepares delinquent account notices to retiree, and negotiates with past due accounts, as needed. Prepares a quarterly Delinquent Accounts Report, if needed and initiates approval to “write off” uncollectible accounts.
- Oversees the preparation of reporting Affordable Care Act (ACA) data to IRS and issuing 1095-C to employees and retirees each calendar year by the required IRS deadlines; Response directly to IRS notices on Employer Shared Responsibility Payment (ESRP) on their findings to determine if the Airports Authority is penalized by ESRP guidelines.
- Oversees the development and implementation of strategic communication programs which facilitate increased awareness of benefits programs and change initiatives; leads in the design, development, and production of the Airports Authority’s Annual Healthcare and Flexible Spending Accounts, Donated Leave, and the Annual Leave Exchange Open Enrollments, as well as the total rewards statement.
- Assists Manager in the contract administration of third-party carriers on a variety of financial, medical, and insurance plans, and software renewals. May provide input for Statements of Work and Requests for Proposals and the solicitation, evaluation, and award processes. Orders third party survey reports and requests Department membership payments as warranted.
- Partners with Human Capital Management (HCM) manager as the benefits, retiree, and HR integration subject matter experts to define requirements and suggest solutions that will achieve department goals through utilizing Workday features and functionality to improve processes and the flow of information within the Airports Authority. Clearly communicates technical concepts in business terms.
- Coordinates with the appropriate Software Engineer (SE) and Workday System Administrators team to ensure that 834 HIPAA standards are developed and adopted in the delivery of the Workday integration data and are adhered to by associated vendors.
- Maintains and updates the Employee Benefits and Absence Policies.
- Stays up to date with proposed Federal, state, and local legislation and regulation impacting Airports Authority benefits and absence programs.
- Attends the Airports Authority’s Retirement Trustees, Retirement Committee, and Investment Committee quarterly meetings.
Workday (SME)
Metropolitan Washington Airports Authority, MWAA
Washinton, DC
02.2016 - Current
- Served as Benefits, Absence and Integration SME on Design, Configuration, and Implementation team for the organization’s transition to the Workday system.
- Completed initial full cycle system configuration, testing and implementation which lead to the successful launch of the new Workday system March 2018.
- Create and maintain new test cases for biannual testing of new and updated Workday features; coordinate testing along with SMEs of other functional areas (Compensation, Recruitment, Organization and Design Mgmt, Payroll, Software Engineer and Employee Development) relative to HCM business processes.
- Identify areas for business process improvement, test and configure changes as approved by HCM Functional Lead.
- Troubleshoot issues that arise within the HCM system business process, plans, eligibility, integrations, as needed.
- Designs reports and recommendations based on research and analysis for senior executive team. Prepares and produces a variety of benefit and absence reports. Conducts queries with the human capital information system (Workday) and conducts analyses of data.
- Provide end user training on Workday fundamentals.
- Create necessary job aids for end user reference.
Employee Development Technician
Metropolitan Washington Airports Authority, MWAA
Washington, DC
01.1990 - 10.2022
- Organized and facilitated workshops for employees on topics such as career development, performance management, team building and leadership.
- Maintained records of all employee development activities including trainings attended, certifications earned, coaching sessions held.
- Managed and administered the Airports Authority Tuition Assistance Program.
- Implemented and administers programs for performance management partnership
- Developed and managed the Airports Authority centralized computer and corporate training budget.
- Identified external vendors offering specialized training courses relevant to the company's needs.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- Monitored training costs and prepared budget reports to justify expenditures.
Education
High School Diploma -
Annandale High School
Annandale, VA06-1990
Relevant Skills
Relevant Training
Skills
- Benefits Administration
- Open Enrollment
- HIPAA Compliance
- Healthcare, Long-Term Disability, Life, Line of Duty
- Leave of Absence
- Benefits Explanation
- Regulatory compliance (ACA, CMS, COBRA, Benefit Plans)
- Benefit and Absence Policy Interpretation
- Workday SME
- Enterprise Interface Builder (EIB)
- Termination Procedures
- Verbal and Written Communication
- New Employee Orientations
- Documentation and Reporting
- Customer Service
- Critical Thinking
Accomplishments
- Implemented two Human Capital Management (HCM) System for Benefits, Absence and Integration (carrier file feeds). Workday 2018 and Ceridian 2002
- Implemented Medicare Advantage Plans for retirees in 2015
Timeline
Workday (SME)
Metropolitan Washington Airports Authority, MWAA
02.2016 - Current
Benefits Specialist
Metropolitan Washington Airports Authority, MWAA
10.2002 - Current
Employee Development Technician
Metropolitan Washington Airports Authority, MWAA
01.1990 - 10.2022
High School Diploma -
Annandale High School
Relevant Skills
Relevant Training
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