Melinda Crocker

• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Kept bar presentable and well-stocked to meet customer needs.
• Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.

Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.

Used cash registers and credit card machines to cash out customers, handling up to $2000.00 in cash per event. ( Depending on day).

• Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Maintained reputation for order efficiency and accuracy, earning numerous recommendations from satisfied customers.

Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences. I had trained to become the store manager. Dealing with vendors on pricing and promotion. Balance company check book. Scanned invoices in though Microsoft office. Checking all stock and trucks in to ensure inventory and pricing was correct.

• Kept orderly and accurate accounting records by monitoring sales documentation.
• Limited portion sizes and used garnishes to control food costs.
• Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
• Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
• Assisted customers by answering questions and fulfilling requests.
• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.

• Maintained accurate accounts by documenting orders, collecting payments and issuing receipts for every purchase.
• Stayed in open communication with existing customers to offer immediate access to new products.
• Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
• Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
• Displayed products properly at customer sites and according to company specifications and policies.
• Immediately addressed problems with customers to promote speedy resolution. Change inventory in handheld ( Microsoft word) Deposit checks in the right account. Ordered product with handheld.

• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Supported staff development and goal attainment by focusing on skill development and job satisfaction.
• Trained team members in successful strategies to meet operational and sales targets.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Monitored employee performance and developed improvement plans.
• Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies. Reports were put in the computer.
• Onboarded new employees, including training, mentoring and new hire documentation.
• Supervised team of 10 employees and provided feedback on performance.
• Reduced financial discrepancies 0 % by monitoring monetary transactions, including credit card sales and deposits. Deposit. Spot checking cashier's. Counting safe to insure accuracy.
• Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.