Melinda Slauter
Union Mills,Indiana
Summary
Professional with robust experience in delivering exceptional customer experiences. Skilled in resolving complex issues, enhancing client satisfaction, and streamlining service processes. Strong focus on team collaboration, adaptability to changing environments, and achieving measurable results. Proficient in communication, problem-solving, and maintaining high standards of service.
Overview
10
10
years of professional experience
Work History
Customer Service Professional
H&R Block
01.2021 - Current
- Provided exceptional customer support by addressing inquiries and resolving issues efficiently.
- Maintained accurate records of client interactions using CRM software to enhance service delivery.
- Developed rapport with customers through active listening and empathetic communication, resulting in enhanced satisfaction levels.
- Consistently met performance metrics by setting personal goals and seeking feedback from supervisors for continuous improvement.
Client Relations & Sales Specialist
Pillar to Post
09.2015 - 08.2023
- Managed the scheduling, work orders, took payments and maintained organized records of interactions.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Collaborated with real estate agents, lenders and local health departments to streamline communication and improve client service experience.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
Customer Service / Medical Billing
LaPorte Physicians Network
09.2015 - 06.2018
- Front-desk and phone-based support in fast paced environment.
- Checked patients in, insurance verification, healthcare documentation using EMRs, took payments, and made appointments.
- Strong knowledge in HIPAA compliance.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
Education
CNA Certification -
State of Indiana
01.2008
Medical Billing and Coding/Administrative Medical Assistant - undefined
Western Michigan University
11.2016
Skills
- Medical Billing & Coding
- Insurance Verification
- Patient Scheduling & EHRs
- Medical terminology & HIPAA Compliance
- Customer Relationship Management (CRM)
- QuickBooks & Data Entry
- Sales & Cold Calling
- Customer service excellence
- De-escalation techniques
Timeline
Customer Service Professional
H&R Block
01.2021 - Current
Client Relations & Sales Specialist
Pillar to Post
09.2015 - 08.2023
Customer Service / Medical Billing
LaPorte Physicians Network
09.2015 - 06.2018
Medical Billing and Coding/Administrative Medical Assistant - undefined
Western Michigan University
CNA Certification -
State of Indiana
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