Melinda Daily
Bellefontaine,OH
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
26
26
years of professional experience
Work History
Patient Service Representative
Forefront Dermatology
06.2024 - Current
- Assisted patients with insurance verification, improving accuracy of billing information.
- Facilitated patient check-in and check-out processes, enhancing overall office efficiency.
- Maintained electronic health records, ensuring compliance with privacy regulations and data accuracy.
- Trained new employees on front desk operations, promoting consistency in patient service quality.
- Addressed patient inquiries and concerns with empathy, fostering positive relationships and satisfaction.
- Implemented new procedures for handling referrals, streamlining processes for both patients and providers.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Used NextGEN to schedule appointments.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
Patient Service Representative
Forefront Dermatology
06.2020 - 06.2024
- Facilitated patient check-in and check-out processes, enhancing overall office efficiency.
- Assisted patients with insurance verification, improving accuracy of billing information.
- Maintained electronic health records, ensuring compliance with privacy regulations and data accuracy.
- Trained new employees on front desk operations, promoting consistency in patient service quality.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Used NextGEN and Phreesia to schedule appointments.and take payments
- Entered patient demographic and insurance data into electronic medical record system.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Built and maintained positive working relationships with patients and staff.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
From Crew to General Manager
McDONALDS
07.1999 - 08.2017
- Led day-to-day operations, ensuring compliance with quality and safety standards.
- Developed and implemented training programs to enhance team performance and customer service skills.
- Streamlined inventory management processes, reducing waste and improving cost efficiency.
- Analyzed sales data to identify trends and implement strategic marketing initiatives.
- Fostered a positive work environment, promoting staff engagement and retention strategies.
- Oversaw financial performance, including budgeting, forecasting, and expense management initiatives.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee evaluations, and contract details.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Education
High School Diploma -
East Central High School
St Leon, INSoutheastern Indiana Vocational School
Versailles, INSkills
- Service excellence
- HIPAA regulations knowledge
- Medical coverage assessment
- Efficient appointment management
- Remote healthcare assistance
- Professional communication skills
- Effective problem resolution
- Personable interaction
Timeline
Patient Service Representative
Forefront Dermatology
06.2024 - Current
Patient Service Representative
Forefront Dermatology
06.2020 - 06.2024
From Crew to General Manager
McDONALDS
07.1999 - 08.2017
High School Diploma -
East Central High School
Southeastern Indiana Vocational School