Melinda Diaz-Mera
New Britain
Summary
Dynamic professional with extensive experience at Aetna, excelling in medical claims processing and customer service. Proven ability to resolve complex issues efficiently while maintaining accuracy. Strong organizational and decision-making skills, ensuring compliance and enhancing operational effectiveness. Committed to delivering exceptional results in fast-paced environments.
Overview
28
28
years of professional experience
Work History
MOTOR VEHICLE EXAMINER SPECIALIST
DEPARTMENT OF MOTOR VEHICLES
12.2009 - 03.2025
- Processed and issued all driver's licenses, vehicle registrations, and non-driver ID cards.
- Reviewed applications and supporting documents for accuracy and completeness.
- Verified vehicle insurance, tax liability, and suspension records in State database.
- Examined suspension records to confirm eligibility for licenses and registrations.
- Compared vehicle data with reference manuals for verification purposes.
- Responded to public inquiries regarding DMV policies and procedures.
- Composed letters to inform customers of application rejections or needed corrections.
- Calculated fees due and collected payments accurately.
CLIENT SERVICE ASSOCIATE
Principal Financial Group
10.2002 - 04.2007
- Handles the daily administration and customer service for assigned high-volume retirement plans.
- Monitored, identified, researched, analyzed, and resolved complex record keeping accounting, and system related issues.
- Enrolled new plan members, input demographic information, entered investment fund elections, and contingent annuitant information.
- Processed investment fund transfers and election changes, demographic changes, tax withholding, direct deposit changes, and member contributions.
- Processed all partial, hardship and loan withdrawals, QDROs, terminations, retirements, annuity payments, deaths, survivor annuity payments, disabilities and minimum required distributions.
- Prepared the annual plan valuation and compliance reporting including employer allocations, asset reconciliation.
ACCOUNTS PAYABLE CLERK
AMES DEPARTMENT STORES, INC.
07.1999 - 04.2002
- Responsible for the precise and timely processing of company account payables.
- Reviewed and verified invoices and check requests.
- Verified all invoices matched the respective purchase order.
- Researched and resolved purchase order and invoice discrepancies to ensure invoices paid in a timely manner and inventory accuracy maintained.
- Entered and uploaded invoices into system.
- Tracked expenses and processed expense reports.
- Prepared and processed electronic transfers and payments.
- Prepared and performed check runs.
- Posted transactions to journals, ledgers and other accounting reports.
- Reconciled accounts payable transactions.
- Monitored accounts to ensure payments up to date.
- Corresponded with vendors and responded to inquiries.
- Provided supporting documentation for audits.
- Rocky Hill, CT
MEDICAL CLAIMS SPECIALIST
AETNA / U.S. HEALTHCARE OPERATIONS
09.1997 - 07.1999
- Proofed entire medical claim submission to determine, review and apply medical coverage benefits to expedite claims using ICD9 diagnosis and CPT-4 procedure coding.
- Compiled claims data, computed fees and charges, and prepared invoices for billing purposes.
- Researched claims to determine payment or denial, adjusted claims at the point of contact with providers and customers.
- Prepared letters requesting information from providers required to resolve claims issues and discrepancies.
- Reviewed claims for medical records to determine covered expenses and computed benefits due by screening medical bills, interpreting medical reports, and applying policy and procedures.
- Hartford, CT
Education
Business Administration -
CAPITAL COMMUNITY COLLEGE
Hartford, CT01.1997
Skills
- Motor vehicle examination
- Pension administration
- Accounts payable
- Medical claims processing
- Customer service
- Decision making
- Communication
- Organizational skills
- Interpersonal skills
Languages
Read, write and speak fluent Spanish. Act as interpreter when needed.
Equipment And Technology
- Proficient in Microsoft Office – Excel, Word, Access, Outlook and PowerPoint.
- Peripherals – Printers, fax machines, scanners, copiers and digital cameras.
- Computer and Internet Savvy.
Timeline
MOTOR VEHICLE EXAMINER SPECIALIST
DEPARTMENT OF MOTOR VEHICLES
12.2009 - 03.2025
CLIENT SERVICE ASSOCIATE
Principal Financial Group
10.2002 - 04.2007
ACCOUNTS PAYABLE CLERK
AMES DEPARTMENT STORES, INC.
07.1999 - 04.2002
MEDICAL CLAIMS SPECIALIST
AETNA / U.S. HEALTHCARE OPERATIONS
09.1997 - 07.1999
Business Administration -
CAPITAL COMMUNITY COLLEGE
Similar Profiles
Latrice PopeLatrice Pope
Motor Vehicle Field Representative at Department of Motor VehiclesMotor Vehicle Field Representative at Department of Motor Vehicles
Isabelo Al OgangIsabelo Al Ogang
Instructor at Department of Motor VehiclesInstructor at Department of Motor Vehicles
Nancy PinedoNancy Pinedo
Motor Vehicle Representative at Department of Motor VehiclesMotor Vehicle Representative at Department of Motor Vehicles
Michelle ScottMichelle Scott
Motor Vehicle Representative at Department of Motor VehiclesMotor Vehicle Representative at Department of Motor Vehicles
Linoshka SantiagoLinoshka Santiago
Family Service Worker at HRA of New BritainFamily Service Worker at HRA of New Britain