Melinda Diaz FEKULA
New York,NY
Summary
Diligent and dedicated professional with experience providing exceptional customer service. Excellent interpersonal and team building skills with an aptitude for building rapport with a diverse range of customers, managers, and colleagues. Skilled at anticipating, identifying and fulfilling guest needs.
Overview
17
17
years of professional experience
Work History
Manager
Three of Cups
New York, New York
09.2022 - 09.2024
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Ensured compliance with all food safety regulations and sanitation standards.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Maintained detailed records of sales transactions and daily shift reports.
- Managed accounts payable, accounts receivable and payroll.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Updated computer systems with new pricing and daily food specials.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Head Server/Floor Manager
Kubeh
New York, NY
02.2019 - 01.2022
- Supervised service staff in providing quality service to customers in a timely manner.
- Resolved customer complaints in a professional manner while maintaining positive relationships with customers.
- Assisted in developing promotional activities such as special events or discounts to attract more business.
- Served high volume of tables at once and simultaneously supervised serving staff.
- Trained new servers on menu items and restaurant standards.
- Delegated work to staff, setting priorities and goals.
Manager
Doma na Rohu
New York, NY
01.2012 - 12.2018
- Project managed special events, reservations, as well as all key aspects of day to day operations.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Server/Barista
Doma Cafe and Gallery
New York, NY
01.2010 - 01.2012
- Contributed to the efficiency and stability of service by training staff
- Responsible for serving, running, bussing, barista'ing during all high volume shifts
- Established and cultivated friendly relations with customers who became regulars.
- Handled dinner service alone: acting as a waitress, bartender, busser, and runner.
- Developed and maintained pleasant rapport with all customers
- Contributed to a positive atmosphere, working efficiently while supporting colleagues during periods of heavy traffic.
Server
Cafe Condesa
New York, NY
01.2008 - 01.2010
- Handled dinner service alone: acting as waitress, bartender, busser and runner
- Developed and maintained pleasant rapport with all customers
- Contributed to a positive atmosphere, working efficiently while supporting colleagues during periods of heavy traffic.
Education
Bachelor of Arts - Interdisciplinary Studies
The City College of New York
New York, NY01.2022
Essay Editor -
Skills
- Restaurant Operations Management
- Full Service Restaurant Background
- Team Management
- Customer Engagement
- Customer Service Best Practices
- Organization and Prioritization
- Payroll Operations
- Scheduling Coordination
- Point of sale (POS) system operation
- Inventory control and record keeping
Timeline
Manager
Three of Cups
09.2022 - 09.2024
Head Server/Floor Manager
Kubeh
02.2019 - 01.2022
Manager
Doma na Rohu
01.2012 - 12.2018
Server/Barista
Doma Cafe and Gallery
01.2010 - 01.2012
Server
Cafe Condesa
01.2008 - 01.2010
Bachelor of Arts - Interdisciplinary Studies
The City College of New York
Essay Editor -
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