Melinda Dorilas
Brooklyn
Summary
Dynamic professional with extensive experience in client and project management. Proven ability to communicate effectively across diverse audiences, including technology, executives, and business stakeholders.
Overview
18
18
years of professional experience
Work History
Coordinator System Operations
Jetblue Airways Corp
02.2023 - Current
- Gather and disseminate operational data and performance metrics during regular and irregular operations.
- Organize conference calls and maintain detailed logs of participants and meeting minutes.
- Assist the Manager on Duty with administrative responsibilities and document statistical information during irregular operations.
Emergency Response Analyst TDY
Jetblue Airways Corp
12.2023 - 03.2024
- Collaborated with teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Supported the coordination of a test emergency response drill.
- Optimized reporting processes by assisting with developing user-friendly dashboards that facilitate easy access to key performance indicators.
Customer Service Coordinator
Jetblue Airways Corp
08.2021 - 02.2023
- Coordinate and communicate primary diversion city lists in accordance with Dispatch Supervision and the System Operations Center Manager on Duty
- Ensure Customer Support is informed of any cancelled, delayed, or diverted flight(s).
- Liaised daily with Blue City leadership and Operations teams to address customer needs effectively.
- Monitored air traffic control initiatives, providing timely updates on flight delays and cancellations.
Acting Airport Operations Supervisor
Jetblue Airways Corp
06.2015 - 08.2021
- Fulfill Frontline duties and assist in supporting Frontline Crewmembers as needed
- Provide service to both internal and external Customers by leading and overseeing the delivery of hospitality
- Responsible for resolving and handling escalated issues with Customers and/or Crewmembers
- Obtains and stays current on Airport and/or Ground Operations qualifications, as required
- Ensures that policies and procedures are conducted in accordance with System Airports Performance and Quality (SAPQ) and applicable federal regulations and standards, including escalating any non-compliance to Leadership, and advising of any other escalated operational issues while monitoring events
- Evaluates daily Crewmember shift schedules and assignments to ensure maximum efficiency during regular and irregular operations
- Identifies operational challenges and implements improvements to maximize and ensure success of on-time performance initiatives
- Monitoring and executing the safety and security programs at the station to ensure a safe and secure workplace for Crewmembers, Customers, Business Partners, aircraft, and facilities.
Airport Operations Customer Service
Jetblue Airways Corp
05.2009 - 08.2021
- Facilitate the booking, selling, and verification of flight reservations; manage customer check-in and luggage handling.
- Oversee flight arrivals and departures, ensuring smooth boarding and deplaning processes.
- Conduct crowd control announcements and prepare aircraft cabins for departure.
- Ensure accurate completion of gate operations reports and aircraft security checklists; manage daily outbound flight documentation.
- Input flight counts for inbound and outbound international flights, coordinating with U.S. Customs and Border Protection.
- Provide assistance to customers with special needs and navigate irregular operations, including cancellations and weather delays.
- Issue meal, transportation, and hotel vouchers while addressing customer service inquiries.
Customer Service Supervisor
Cables & Chips Inc.
06.2006 - 04.2009
- Managed inventory and developed weekly work schedules for staff.
- Ensured balanced cash registers and effectively resolved customer complaints.
- Conducted coaching sessions and facilitated monthly performance reviews with the Regional Manager.
Education
Bachelors of Science in Business Administration-Business Management -
Thomas Edison State University
Trenton, NJ03.2018
High School Diploma -
South Shore High School
Brooklyn, NY01.2004
Skills
- Proficient in Microsoft Office Suite and Adobe Acrobat
- Experienced with Sabre Interact, Sabre Sonic Inventory, and Sabre Schedule Change Control
- Knowledge of TOPS and Microsoft Teams
- Proficient in Sabre Revenue Optimizer and Ops Solver
Timeline
Emergency Response Analyst TDY
Jetblue Airways Corp
12.2023 - 03.2024
Coordinator System Operations
Jetblue Airways Corp
02.2023 - Current
Customer Service Coordinator
Jetblue Airways Corp
08.2021 - 02.2023
Acting Airport Operations Supervisor
Jetblue Airways Corp
06.2015 - 08.2021
Airport Operations Customer Service
Jetblue Airways Corp
05.2009 - 08.2021
Customer Service Supervisor
Cables & Chips Inc.
06.2006 - 04.2009
High School Diploma -
South Shore High School
Bachelors of Science in Business Administration-Business Management -
Thomas Edison State University
Similar Profiles
JHOAN CORREAJHOAN CORREA
Inflight Crew Member at JetBlue Airways CorpInflight Crew Member at JetBlue Airways Corp
Patrick GrahamPatrick Graham
Lead Materials Specialist at JetBlue Airways Corp.Lead Materials Specialist at JetBlue Airways Corp.
Lucas AguilarLucas Aguilar
Line Maintenance Technician at Jetblue Airways CorpLine Maintenance Technician at Jetblue Airways Corp
Vernon MosesVernon Moses
Supervisor HMV Planning at Jetblue Airways CorpSupervisor HMV Planning at Jetblue Airways Corp
Mohamed SbeiMohamed Sbei
Truck Loader at Amazon LDJ5Truck Loader at Amazon LDJ5