Melinda Dorman
Cottonwood,CA
Summary
Respectful Nursing Director with extensive knowledge of health care administration and program oversight. Familiar with fiscal management systems, remote teams, and human resource management. Talented at maintaining and developing effective relationships with staff, patients, and senior management. Excellent supervisory skills and performance working under pressure or timeline.
Overview
6
6
years of professional experience
Work History
Director of Nursing
Dignity Health Mercy Medical Center Mount Shasta
2022.07 - Current
- Assisted patients in understanding individual rights and responsibilities in regards to care.
- Oversaw overall operation of nursing services and tasked with Chief Nursing Office duties for interim period.
- Provided ongoing direction and leadership for program and service line operations.
- Collaborated with various onsite and remote teams to uncover issues, identify applicable solutions and offer guidance.
- Orchestrated smooth and efficient swing bed program development by collaborating cross-functionally across departments.
- Addressed and resolved technical, financial and operational concerns by working with team members and directors.
- Increased overall patient experience composites from 50th percentile to 91st percentile in 9 months through strategic project implementation.
- Identified opportunities with project stakeholders to improve clinical practices, devised strategies, and implemented plans to increase patient care standards and enhance operational procedures.
Manager of Nursing
Dignity Health Mercy Medical Center Mount Shasta
2021.04 - 2022.07
- Sustained efficient nursing operations with regular meetings and continuous monitoring to ensure compliance with all regulatory and governmental standards and practices.
- Advocated for patient rights and access to support resources in healthcare setting by partnering with rural healthcare clinic system.
- Compiled data and tracked outcomes to formulate recommendations for process improvement.
- Synchronized care with multidisciplinary team to promote timely follow-up of treatment and supportive care recommendations.
- Managed direct care of patients, conducted assessments, provided patient and family education, and documented care activities on as needed basis.
- Navigated telehealth services and implementation for remote neurological consultation.
Administrative Registered Nurse
IPS Services, INC
2018.11 - 2021.04
- Oversaw health and wellbeing of over 120 consumers with developmental and behavioral disabilities in 10 residential group homes and 3 day program facilities.
- Supervised completion of required and designated program documents such as specific diet protocols, community participation reports, and attendance or utilization reports.
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Handled coordination of daily activities and direct report assignments.
- Responded to crisis events to assist with client safety and de-escalation.
- Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider.
- Assisted clients and conservators navigate various healthcare barriers through advocacy, escalation, and networking.
- Maintained full compliance with legal, health, and safety regulations.
- Facilitated therapeutic communication, conflict resolution, and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Attended various telehealth appointments and virtual care conferences to ensure program appropriateness and success.
- Manage on site evaluations, internal audits, and licensing inspections.
- Created specialized training program for staff members including medication administration assistance, COVID-19 precautions, regulatory readiness in alignment with Title 22, and specific medical needs.
Nurse Shift Manager
Dignity Health Mercy Medical Center Redding
2018.07 - 2021.04
- Led two 30-bed services lines simultaneously: Center for Joint and Spine and Inpatient Oncology. Both programs maintained positive productivity.
- Met program needs by organizing effective schedules and delegating assignments based on employee knowledge and strengths.
- Counseled patients and provided listening ear and emotional support.
- Cultivated warm and compassionate atmosphere for patients, staff, and families.
- Communicated openly with employees and fellow managers, addressing issues head-on to prevent escalation and provide real-time feedback and coaching.
- Contributed to effective decision-making with detailed reports on daily operations.
- Worked closely with infusion centers, oncology offices, and palliative and hospice care teams to provide individualized care to each patient.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention, and morale.
- Conveyed treatment options, diagnosis information, and home care techniques to patients and caregivers to continue care consistency.
Registered Nurse, Med/Surg/Oncology Nurse
Dignity Health Mercy Medical Center Redding
2017.06 - 2018.07
- Managed direct care of medical, surgical, oncology, and telemetry patients, including conducting assessments, tracking progress, and documenting care activities.
- Minimized risk of medical errors with timely and accurate chart updates.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Trained and mentored student nurses, travelers, and new graduates in proper procedures and care standards.
- Adapted care plans based on changing patient conditions and laboratory test results.
- Established and maintained successful relationships with patients, families and physicians by utilizing exemplary communication and active listening skills.
Education
Master of Healthcare Administration - Healthcare
University of Arizona - Global Campus
Chandler, AZBachelor of Science - Nursing
Simpson University
Redding, CASkills
- Patient Experience
- Budgeting and Resource Management
- Forecasting and Performance
- Employee Satisfaction
- Performance Monitoring
- Remote Team Management
- Data Privacy
- Policy and Procedure Improvement
Affiliations
American Organization for Nursing Leadership (AONL)
Timeline
Director of Nursing
Dignity Health Mercy Medical Center Mount Shasta
2022.07 - Current
Manager of Nursing
Dignity Health Mercy Medical Center Mount Shasta
2021.04 - 2022.07
Administrative Registered Nurse
IPS Services, INC
2018.11 - 2021.04
Nurse Shift Manager
Dignity Health Mercy Medical Center Redding
2018.07 - 2021.04
Registered Nurse, Med/Surg/Oncology Nurse
Dignity Health Mercy Medical Center Redding
2017.06 - 2018.07
Master of Healthcare Administration - Healthcare
University of Arizona - Global Campus
Bachelor of Science - Nursing
Simpson University
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