Melinda E. Echevarria
East Hartford,CT
Summary
Experienced insurance operations professional with over 16 years at Travelers Insurance, specializing in commercial underwriting support, account management, customer service, licensing, and operations. Strong background partnering with underwriters, account executives, and agents to support new business, manage complex accounts, and improve operational efficiency. Bilingual in English and Spanish with excellent organizational, communication, and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Commercial/Construction Operations Account Specialist II
Travelers Insurance
Hartford, CT
01.2025 - 06.2026
- Partner with Account Executives, Underwriters, and independent agents to support new commercial construction business, primarily within the Mountain West region and across the United States.
- Prepare underwriting and pricing accounts for new business submissions in Middle Market.
- Contact agents to obtain missing information and answer policy-related questions.
- Create, manage, and maintain commercial insurance accounts over 40 accounts per month.
- Participate in special projects and operational initiatives to improve workflow and service.
Boiler & Machinery Operations Account Specialist I
Travelers Insurance
Hartford, CT
12.2019 - 01.2025
- Supported Account Executives and Underwriters with new commercial business nationwide.
- Prepared underwriting and pricing documentation for commercial accounts.
- Ensured timely servicing, billing, and maintenance of accounts.
- Quoted accounts by reviewing exposures, experience ratings, updating account information, and adjusting pricing.
- Created, maintained, and managed account documentation.
- Participated in department projects and continuous improvement initiatives.
Senior Operational Support Specialist
Travelers Insurance
Hartford, CT
01.2017 - 01.2019
- Supported Travelers producers, agencies, field representatives, and underwriters regarding licensing and appointments.
- Ensured producers and agencies complied with licensing and appointment requirements across all 50 states, Washington, D.C., Puerto Rico, and the U.S. Virgin Islands.
- Served as mentor for offshore operations team by providing guidance and operational support.
- Managed department triage mailbox and assigned work to specialists.
- Trained and mentored new employees.
- Created producer codes and established new agencies.
- Participated in the company's agency re-contracting initiative.
- Assisted with implementation of the AIRS intake system, including FAQ development and SharePoint support.
- Helped train offshore partners in India and internal employees on producer code creation and agency setup.
Claim Customer Service Representative
Travelers Insurance
Windsor, CT
11.2009 - 12.2016
- Provided customer support for Business, Auto, Homeowners, and Workers' Compensation claims.
- Assisted customers with existing claims and policy questions.
- Coordinated with medical providers regarding Workers' Compensation billing.
- Ensured customers received accurate information and timely resolution of inquiries.
- Delivered exceptional customer service while maintaining quality and efficiency standards.
Education
Bachelor of Science - Communication, Marketing
Central Connecticut State University
05.2009
Communication Sciences, Marketing/Sales
University of Connecticut
Skills
- Bilingual: English and Spanish
- Commercial Insurance Operations
- Underwriting Support
- Account Management
- Customer Service Excellence
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Organization and Time Management
- Team Collaboration and Independent Work
- Process Improvement
- Training and Mentoring
- Project Support
- Strong Written and Verbal Communication
Professional Development
- Commercial Auto for Non-Underwriters
- General Liability for Non-Underwriters
- Commercial Property for Non-Underwriters
- Umbrella Policies Training
- Underwriter Shadowing Program
Timeline
Commercial/Construction Operations Account Specialist II
Travelers Insurance
01.2025 - 06.2026
Boiler & Machinery Operations Account Specialist I
Travelers Insurance
12.2019 - 01.2025
Senior Operational Support Specialist
Travelers Insurance
01.2017 - 01.2019
Claim Customer Service Representative
Travelers Insurance
11.2009 - 12.2016
Bachelor of Science - Communication, Marketing
Central Connecticut State University
Communication Sciences, Marketing/Sales
University of Connecticut