Melinda Erickson
Administrative Specialist
Anchorage,AK
Summary
Highly motivated and committed person with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Advanced Medical Support Assistant
Veterans Administration
Anchorage, AK
08.2018 - Current
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
- Used EHR to maintain and record patient data and generate reports.
- Organized patient records to research records, extract medical information and review records for completeness and accuracy.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Verified and updated clinical and demographic records though review of service requests and provider progress reports.
- Uses computers, software applications, databases, and automated systems to accomplish work.
- Knowledge of the principles, procedures, and tools of data management, such as modeling techniques, data backup, data recovery, data dictionaries, data warehousing, data mining, data archiving, data disposal, and data standardization processes.
- Verified and updated clinical and demographic records though consult creation and document retrieval.
- Used computer programs to compile and record medical charts, reports and correspondence.
- Verified and updated clinical records.
- Review documentation for completeness and compliance with medical codes and billing information.
Teaching Assistant
Anchorage School District
Anchorage, AK
09.2014 - 05.2018
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Supported classroom activities, tutoring, and reviewing work.
- prepare correspondence, reports, minutes, and records for final drafting, ensuring correct editing and formatting.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Tutored students in reading, language arts and other subjects.
- Worked under direction of licensed teacher in and outside of classroom.
- Created lesson materials, visuals and digital presentations to supplement lesson plans.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Assessed student assignments to check quality and completeness before submission for grading.
- Distributed learning materials such as worksheets, textbooks and supplemental activities.
- Organized and guided skills practice, research and memorization tasks for students.
- Completed daily reports, meal count sheets and attendance logs.
- Optimized learning plans and quantified student progress through test administration.
- Monitored students on field trips, handling roll call and group movement to keep youths safe in public settings.
- Maintained schedule of support services and attended class sessions.
- Participated in lesson planning and curriculum implementation to promote quicker rollout and delivery.
Taxidermy Associate
Tall Tales Taxidermy
Anchorage, AK
08.2009 - 06.2014
- Worked varied hours, days, nights and weekends as business needs dictate.
- Receive and direct visitors and staff in person, by email, and by telephone
- Managed customer relations and customer service through daily communication and interaction.
- Maximized customer interactions by promptly identifying needs and wants.
- Increased customer satisfaction significantly within department.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Provided quotes to customers for purchase of products.
- Created and built custom project plans and deliverables for customers to satisfy quality, time and budget.
- Collected, arranged and input information into database system.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
- Managed costs and provided accounting maintenance to logs and software.
Office Assistant
Tana Construction
Anchorage, AK
02.2006 - 05.2009
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- attend meetings, take notes, complete minutes and communicate with individuals
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- maintain, and ensure accuracy of computerized record systems, databases
- Delivered clerical support by handling range of routine and special requirements.
- Developed correspondence letters, memos and emails.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Verified accuracy of business records by consistently updating customer information.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Coordinated, scheduled and arranged business meetings and travel calendars.
- Arranged rapid office equipment repair and maintenance with vendors.
- Drafted common document templates for use by executives and employees.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
- Created presentations and proposals for use in meetings, assisted in bookkeeping and produced budget reports.
- Created detailed expense reports and requests for capital expenditures.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Paid Loan Supervisor
Commercial Federal Bank
Omaha, NE
08.2000 - 10.2002
- Built strong relationships with clients by following up on release documentation to various state agencies.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
- Independently coordinate interviews, orientation, and in-processing of new employees
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Developed and implemented productivity initiatives, in addition to coordinating itinerary and training material.
- Coordinated all companies, business executives and site leadership teams by interacting effectively and establishing communication best practices.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Facilitated change management activities for department and staff of 12 individuals.
Loan Processor
National Bank Of Alaska
Anchorage, AK
09.1999 - 08.2000
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports and other information.
- Processed loans within various departments to achieve timely, accurate and fair proceedings.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Handled any conditions sent from underwriting departments.
- Set up and completed loan submission packages.
- Checked packages for appropriate documentation.
- Maintained compliance with privacy and security requirements, as well as federal statutes covering mortgage and auto loans.
- Issues reports for old and new loans based on field inspections of loan sites.
Loan Specialist
AK USA FCU
Anchorage, AK
02.1997 - 08.1999
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Observed regulatory, compliance and security policies and procedures to keep data as safe as possible from breaches.
- Identified problem areas within loan portfolio, analyzed risks and suggested appropriate solutions.
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Maintained strict confidentiality of bank records and client information.
- Assisted senior-level credit officers with complex loan applications.
- Created reports on deteriorating trends and fiscal year-end losses.
- Conducted UCC searches and created environmental reports as part of loan process.
Jewelry Consultant
JCPenney
Anchorage, AK
01.1996 - 02.1997
- Completed store opening and closing procedures as per company guidelines.
- Performed general maintenance and light cleaning of showroom.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Oversaw and processed payments made by credit and debit cards and cash and provided correct change if applicable.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Assistant Store Manager
Trade Secret Salon
Laurel, MD
02.1995 - 01.1996
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Approved regular payroll submissions for employees.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
Medical Records Technician
Western Montana Clinic
Missoula, MT
04.1994 - 05.1995
- Kept accurate log of requests for medical information and records.
- Processed medical records requests from outside providers according to facility, state and federal law.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Identified new methods to optimize medical records management.
- Maintained patient records in compliance with security regulations.
- Accurately pulled patient records for upcoming appointments and procedures, typically within 1-hour period.
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
- Delivered charts to assigned areas of hospital by following established routing procedures.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Compiled, abstracted and coded patient data using classification manuals and standard systems.
- Used classification manuals to gain additional knowledge of disease and diagnoses processes.
Assistant Manager
Village Six Cinemas
Missoula, MT
01.1993 - 04.1994
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored security and handled incidents calmly.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
Education
Associate of Applied Science - Health Sciences
The University of Montana
Missoula, MT05.1995
Associate of Arts - English Composition
The University of Montana
Missoula, MT05.1995
Skills
- Office Supplies and Inventory
- Updating Medical Records
- Record Retrieval
- Medical Assistance
- Medical Records and Documentation
- Administrative Duties
- Documentation Procedures Expertise
- Intuit QuickBooks
- Electronic Charting
- Medical Coding
- Electronic Health Record Applications
- Efficiency Improvement
- Verbal and Written Communication Skills
- Initiative and Judgment
- Collaborative and Team-Oriented
- Administrative and Clerical Support
- Computer Skills
- Accounting and Bookkeeping
- Data Verification
- Administrative Writing
- Daily Ledgers
- Handling Confidential Materials
- Departmental Collaboration
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 12 staff members.
Certification
- CMA - Certified Medical Assistant
- Licensed Practical Nurse- lapsed license
- Accounting Training - 1999-2000
- Certified training in Microsoft Office
Timeline
Advanced Medical Support Assistant
Veterans Administration
08.2018 - Current
Teaching Assistant
Anchorage School District
09.2014 - 05.2018
Taxidermy Associate
Tall Tales Taxidermy
08.2009 - 06.2014
Office Assistant
Tana Construction
02.2006 - 05.2009
Paid Loan Supervisor
Commercial Federal Bank
08.2000 - 10.2002
Loan Processor
National Bank Of Alaska
09.1999 - 08.2000
Loan Specialist
AK USA FCU
02.1997 - 08.1999
Jewelry Consultant
JCPenney
01.1996 - 02.1997
Assistant Store Manager
Trade Secret Salon
02.1995 - 01.1996
Medical Records Technician
Western Montana Clinic
04.1994 - 05.1995
Assistant Manager
Village Six Cinemas
01.1993 - 04.1994
Associate of Applied Science - Health Sciences
The University of Montana
Associate of Arts - English Composition
The University of Montana