Melinda Espinoza
Santa Fe,NM
Summary
Melinda is a qualified young professional with a strong work ethic who enjoys working independently and as part of a team. Very personable, friendly, creative and organized. Melinda would make strong contributions to any organization, with fluency in English and Spanish as well as international experience to reach a wide variety of people.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Student Assistant
University of San Diego: Office of Financial Aid - Student Employment Center (SEC)
San Diego, CA
10.2021 - Current
- Assist the SEC Advisor, SEC Coordinator, and other Financial Aid staff while training and collaborating with other student assistants, and delegating tasks, if needed.
- Provide exceptional customer service to FWS students, parents, employers, and university staff via phone, in-person interactions, and through email/SalesForce.
- Create, maintain, and regularly update student employment spreadsheets, reports, and documents, in addition to designing posts and maintaining the SEC's social media.
- Proficient in using Microsoft Office Suite programs and Google Suite programs.
Student Success Coach Internship
University of San Diego: Center for Student Success
San Diego, CA
01.2024 - 12.2024
- Provided individualized academic and transitional coaching to students, meeting with up to 4 clients weekly during peak academic times.
- My role involved facilitating private, solution-focused sessions, maintaining detailed and confidential case notes, and managing student files with discretion and professionalism.
- Participated in weekly supervision sessions led by licensed clinical psychologists, where I developed paraprofessional counseling skills and enhanced my ability to support diverse student needs.
- Balancing this rigorous and selective internship with a full class schedule, a job, and other commitments showcased my strong time management skills, and dedication to personal and professional growth.
Lifeguard Supervisor / Swim Instructor
Casa Solana Neighborhood Pool Association
Santa Fe, NM
05.2018 - 08.2024
- Observed and organized the activities of swimmers, enforcing applicable pool policies and regulations, rescuing swimmers in distress, providing emergency care, and performing pool maintenance.
- Overlooked the performance of staff and directed them accordingly, addressed pressing issues/conflicts among patrons, and maintained all chemical pool maintenance.
- Taught swimming techniques, swimming strokes, and water safety rules to students with varying swimming abilities (emphasis on ages 3-12).
- Assessing the progress of students and adjusting teaching programs accordingly.
Office Administrator at Eldorado Community Improvement Assoc.
Home Owners Assoc. Management Co. (HOAMCO)
Eldorado at Santa Fe, NM
10.2020 - 08.2021
- Provided clerical support for the General Manager and other office personnel to enhance service levels to the association.
- Proficiency in using applications such as Caliber, Google Suite, Microsoft Office Suite, Zoom, Mailchimp and Doc Records
- Provided exceptional customer service in person, over the phone, and through email.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Provided assistance with the planning of events such as staff meetings or conferences.
Education
Bachelor of Arts - Psychology, Spanish
University of San Diego
San Diego, CA05-2025
High School Diploma -
Santa Fe High School
Santa Fe, New Mexico05-2020
Skills
- Data analysis/ organization
- Customer service
- Time management
- Social media management
- Collaboration skills
- Effective communication
- Administrative support
- Leadership qualities
- Strong organization
Certification
First Aid CPR/AED Certified
University of San Diego
Date completed: 2/14/2025
References
- Anastasia Stabile: Assistant Director of Financial Aid, University of San Diego, 5998 Alcala Park, San Diego, CA, 92110, (858) 761-5471, astabile@sandiego.edu, Former Supervisor at the Student Employment Center
- Sabrina Nelson: Associate Dean for Student Success, University of San Diego, 5998 Alcala Park, San Diego, CA, 92110, (619)-260-2304, sabrinanelson@sandiego.edu, Former Supervisor at the Center for Student Success
- Val Garcia: Pool Manager, Casa Solana Neighborhood Pool, 1125 N. Plata Cr., Santa Fe, NM, 87501, (505) 470-2883, vgdragon5@yahoo.com, Former Boss at the Casa Solana Neighborhood Pool
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
- USD Dean's List
- Spanish Departmental Honors
- Recipient of the 2023 Hispanic Scholarship Fund designation
Timeline
Student Success Coach Internship
University of San Diego: Center for Student Success
01.2024 - 12.2024
Student Assistant
University of San Diego: Office of Financial Aid - Student Employment Center (SEC)
10.2021 - Current
Office Administrator at Eldorado Community Improvement Assoc.
Home Owners Assoc. Management Co. (HOAMCO)
10.2020 - 08.2021
Lifeguard Supervisor / Swim Instructor
Casa Solana Neighborhood Pool Association
05.2018 - 08.2024
Bachelor of Arts - Psychology, Spanish
University of San Diego
High School Diploma -
Santa Fe High School
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