Summary
Overview
Work History
Education
Skills
Languages
Timeline
SoftwareEngineer

Melinda Abarca

Tucson,AZ

Summary

With a proven track record at Robert Half and expertise in organization and time management, I excel in roles requiring exceptional telephone and data entry skills. My experience spans from tax preparation at H & R Block to healthcare, where I significantly enhanced office efficiency and patient care quality, demonstrating versatility and a commitment to excellence. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.

Overview

9
9
years of professional experience

Work History

Receptionist

Robert Half (BGIS)
03.2024 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Maintained visitor log for entering and leaving facility for security purposes.

Tax Professional

H & R Block Tax Services
01.2018 - 04.2024
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Prepared tax returns for clients in various industries according to government regulations and requirements.
  • Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.
  • Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
  • Mentored junior staff members, sharing expertise in tax law and industry best practices to support professional growth.

Receptionist

Robert Half ( Royal Collision Center)
04.2022 - 09.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Medical Screener

Aston Carter ( El Rio)
11.2021 - 04.2022
  • Conducted basic screening procedures to verify compliance with donation criteria.
  • Promoted a welcoming environment for patients, addressing concerns promptly and professionally during their visits.
  • Opened and updated files with current donor information.
  • Contributed to the development of new protocols and procedures aimed at improving efficiency within the medical screening process.
  • Maintained clean, neat and properly sterilized work area.

Nursing Assistant

Mercy Home Health
08.2015 - 10.2016
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.

Education

Certification in Administrative Assistant - Administrative Assistant

Apollo College
Tucson, AZ
10-2001

Certification of Nursing Assistant - Nursing Assistance

Pima Medical Institute
Tucson, AZ
12-1992

High School Diploma -

Pueblo High Magnet School
Tucson, AZ
05-1991

Skills

  • Organization skills
  • Time Management
  • Telephone skills
  • Data Entry
  • Mail handling
  • Reception desk management
  • Calendar Management

Languages

Spanish
Native or Bilingual

Timeline

Receptionist

Robert Half (BGIS)
03.2024 - Current

Receptionist

Robert Half ( Royal Collision Center)
04.2022 - 09.2022

Medical Screener

Aston Carter ( El Rio)
11.2021 - 04.2022

Tax Professional

H & R Block Tax Services
01.2018 - 04.2024

Nursing Assistant

Mercy Home Health
08.2015 - 10.2016

Certification in Administrative Assistant - Administrative Assistant

Apollo College

Certification of Nursing Assistant - Nursing Assistance

Pima Medical Institute

High School Diploma -

Pueblo High Magnet School
Melinda Abarca