Melinda Estrada
Kaufman,TX
Summary
With a proven track record at Heritage Auctions, I excel in managing high-volume transactions and enhancing customer relations through exceptional service and effective communication. My expertise in Oracle software and advanced Excel, coupled with strong analytical research skills, significantly boosts operational efficiency. I lead teams to surpass goals with a focus on strategic improvements and meticulous attention to detail. Experienced Coordinator with proven background in project management and team leadership. Skilled in streamlining operations, improving productivity, and fostering cross-functional collaboration. Known for successfully coordinating multiple projects simultaneously while meeting critical deadlines. Display strong communication skills coupled with problem-solving abilities that have positively impacted previous workplaces.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Consignment Coordinator
Heritage Auctions
Dallas, USA
01.2015 - 03.2024
- Responsible for processing incoming consignments and communicating the status with customers
- Process incoming consignments accurately and efficiently, including:
- Opening packages
- Labeling and verifying contents of packages
- Creating an electronic report for the consignment
- Communicate with clients in all aspects of the consignment
- Research the status of consignments
- Return client material
- Perform department-wide inventories of consignment material
- Assemble client information packets
- Assist with Consignment Directors responsibilities
- Other duties may be assigned
Accounts Payable Clerk/Lead (Oracle Payables)
ASM Division
Dallas, USA
02.2012 - 12.2015
- Code, process, and scan invoices for entire division
- Four sites, roughly $12 million dollars
- Processing includes both direct key and 3 way match for materials
- Investigate past due invoices
- Vendor set up
- Ensure all vendors with discount terms are paid timely in order to recognize discount
- Process petty cash for all sites
- Process all expense reports from sales team & management
- Process dealer applications
- Process dealer credit applications (trade references and D&B reports)
- Scan customer checks through Open Scan
- Reports and schedules as necessary for interim and yearly audits
- Work closely with the Controller (provide basic accruals for invoices not yet in system)
Lead Teller
Wells Fargo Bank
Dallas, USA
01.2011 - 01.2012
- Managed a team of 8 entry level tellers
- Process customer payments and withdrawals
- Introduce customers to personal bankers to help them manage their finances
- Provide a high level of customer satisfaction
- Handle a high volume of cash transactions on daily basis
Customer Service Rep
ASM Division
Dallas, USA
01.2010 - 01.2012
- Manage the daily needs of Dallas customers at the ASM main branch
- Process payments for all deliveries on cash customers
- Key orders in a high volume transactions environment
- Reconcile any discrepancies on customer's account
- Promoted to AP department
Customer Service Rep
Check n Go
Dallas, USA
01.2008 - 01.2010
- Process loans and credit checks
- Handle a large daily volume of money orders, cash and checks
- Enrich customer satisfaction and aid company profitability by offering additional products and services
- Worked alongside store manager on various administrative tasks
Customer Service Rep
Alliance Data
01.2007 - 01.2008
- Handle both inbound and outbound calls related to billing, collections and credit
- Data entry and validation
- Researched a variety of customer issues
- Ensured division followed policies for issuing credit
Education
Medical insurance -
Everest College
Dallas, TX01.2006
High school diploma or GED -
Skills
- Team Leadership
- Advanced Excel Skills
- Cash Handling Proficiency
- Professional Phone Communication
- Oracle Software Proficiency
- Accounts payable
- Analytical Research Skills
- Administrative Support Experience
- Customer Relations
- Accounts Receivable Processing
- QuickBooks Proficiency
- Team Leadership
- Bilingual
- Presentation Development
- Microsoft Access
- Office Operations Management
- Proficient in Microsoft Outlook
- Word Processing
- Experienced in Microsoft Word Formatting Techniques
- Effective Organization Skills
- Event Organization
- Recordkeeping
- Consulting
- Information collection
- Attention to detail
- Scheduling expertise
- Contract management
- Contract negotiation
- Database management
- Data retrieval systems
- Customer service
- Schedule coordination
- Writing requirements
- Data entry
- Document control
- MS office
- Client coordination
- Problem-solving
- Task prioritization
- Presenting ideas and plans
- Administrative leadership
- Verbal and written communication
- Deadline management
- Financial Transaction Handling
- Technical Proficiency
Certification
Driver's License, 04/01/05, 04/01/35
Additional Information
Bilingual in English and Spanish, Oracle Payables, Microsoft Suite (Excel, Access, Word, & Powerpoint)
Personal Information
Authorized To Work: US
Timeline
Consignment Coordinator
Heritage Auctions
01.2015 - 03.2024
Accounts Payable Clerk/Lead (Oracle Payables)
ASM Division
02.2012 - 12.2015
Lead Teller
Wells Fargo Bank
01.2011 - 01.2012
Customer Service Rep
ASM Division
01.2010 - 01.2012
Customer Service Rep
Check n Go
01.2008 - 01.2010
Customer Service Rep
Alliance Data
01.2007 - 01.2008
Medical insurance -
Everest College
High school diploma or GED -
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