Summary
Overview
Work History
Education
Skills
I like to spend time with my seven grand kids. I like fishing and hunting.
Timeline
Generic

MELINDA FAULKNER

Monticello,AR

Summary

Diligent Registration Clerk known for being a capable and patient employee. Poised in even the most trying of circumstances. Pursuing a new role where hard work and dedication will be highly valued. Experienced Registration Clerk providing reservation requests, information and excellent quality care for guests. Excellent customer service and interpersonal skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience

Work History

REGISTRATION CLERK

DELTA HEALTH SERVICES
08.2023 - 10.2023
  • Completed registration paperwork, verifying accurate patient information.
  • Updated patient contact information to support accurate electronic medical records.
  • Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
  • Answered patient questions and inquiries regarding registration process and documentation.
  • Assisted in processing patient payments via cash, checks and credit cards.
  • Scheduled patient appointments, collected copays and verified insurance coverage to complete check-ins.
  • Assisted other clerks with front desk duties, answering questions and accurately using reservation system.
  • Entered patient information into payment system accurately for billing purposes.
  • Used CPSI to record and organize patient insurance and medical information.

Patient Access Representative

URGENT CARE JEFFERSON REGIONAL MEDICAL CENTER
07.2021 - 07.2023
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.

Patient Access Representative

DREW MEMORIAL HEALTH SYSTEMS
01.2018 - 06.2021
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Engaged with patients to provide critical information.

Medical Assistant

DR MICHELLE WEAVER
01.2016 - 01.2018
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.

Ward Clerk

Bradley County Medical Center
03.2008 - 01.2016
  • Organized paperwork for doctors, nurses and patients.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Filled out records, staffing sheets and patient documents.
  • Stored and retrieved permanent records on daily basis.
  • Supported office staff and operational requirements with administrative tasks.
  • Documented latest information in computer system and printed paperwork.
  • Answered multi-line phone systems to manage incoming and outgoing calls for busy nurses station.
  • Maintained patient confidentiality in line with HIPAA regulations.
  • Managed incoming calls and directed to appropriate department.
  • Maintained current and accurate medical records for patients.
  • Received and routed laboratory results to correct clinical staff members.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.

Education

No Degree - GENERAL

UAM MONTICELLO
MONTICELLO, AR

High School Diploma -

MONTICELLO HIGH SCHOOL
MONTICELL, AR
1994

Skills

  • Appointment Scheduling
  • Documentation and Reporting
  • Pre-Registration Documentation
  • Patient Transfer Coordination
  • Records Management
  • Registration Management
  • Office Organization
  • Registration Data Intake
  • Records Maintenance
  • Medical Terminology
  • File Maintenance
  • Experience With CPSI, eClinicalworks, And Allscripts
  • Client Relationships
  • Patient Scheduling
  • Payment Processing
  • Demographics Information
  • Physician and Nurse Liaison

I like to spend time with my seven grand kids. I like fishing and hunting.

I have seven grand kids Asher is 8, Bella is 7, Eden is 5, Remmi is 4, Holden is 4, Avery is 2 and Stetson was born July 4th of this year.

I have always enjoyed fishing since I was a little girl and that's what my husband and I do in our free time. I go hunting with my husband

Timeline

REGISTRATION CLERK

DELTA HEALTH SERVICES
08.2023 - 10.2023

Patient Access Representative

URGENT CARE JEFFERSON REGIONAL MEDICAL CENTER
07.2021 - 07.2023

Patient Access Representative

DREW MEMORIAL HEALTH SYSTEMS
01.2018 - 06.2021

Medical Assistant

DR MICHELLE WEAVER
01.2016 - 01.2018

Ward Clerk

Bradley County Medical Center
03.2008 - 01.2016

No Degree - GENERAL

UAM MONTICELLO

High School Diploma -

MONTICELLO HIGH SCHOOL

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MELINDA FAULKNER