Melinda Feliciano
Melbourne
Summary
Dynamic retail professional with extensive experience at Burlington, excelling in store operations and customer service management. Proven track record in training and mentoring staff, enhancing team performance, and implementing effective promotional strategies. Skilled in cash handling accuracy and committed to maintaining a safe shopping environment.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level key holder
position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Key Holder Supervisor
Burlington
05.2020 - 01.2024
- Supervised daily store operations, ensuring high standards of customer service and sales performance.
- Trained and mentored new staff on operational procedures and company policies.
- Managed inventory control processes, coordinating stock replenishment and loss prevention efforts.
- Conducted employee performance evaluations, providing constructive feedback to enhance team productivity.
- Completed store opening and closing procedures.
- Monitored compliance with safety regulations, maintaining a secure shopping environment for customers and employees.
Cashier
711 Gas Station
03.2016 - 01.2018
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries and provided exceptional service to enhance shopping experience.
- Maintained clean and organized checkout area to promote safety and efficiency.
- Handled cash management tasks, including balancing registers at end of shifts.
- Trained new cashiers on operational procedures and customer service standards.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
Crew Trainer
McDonald's
04.2015 - 01.2016
- Trained new crew members on operational procedures and customer service standards.
- Assisted in maintaining cleanliness and organization of workstations during peak hours.
- Monitored food safety practices to ensure compliance with health regulations.
- Provided feedback to team members to enhance performance and efficiency.
Education
Liberty High School
Skills
- Promotional strategies
- Store operations
- Employee scheduling
- Training and mentoring
- Daily reporting
- Customer service
- Workplace safety
- Cash handling
- Customer service management
- Team building
- Cash handling accuracy
Languages
English
Native or Bilingual
Timeline
Key Holder Supervisor
Burlington
05.2020 - 01.2024
Cashier
711 Gas Station
03.2016 - 01.2018
Crew Trainer
McDonald's
04.2015 - 01.2016
Liberty High School
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