Melinda Felt
Cypress,TX
Summary
Hardworking employee enthusiastic about learning the banking field inside and out. Pursues opportunities to learn new skills and contribute to group success. Skillful using diplomatic and personal approach to resolve customer issues. Offers strong administrative, relationship-building, and problem-solving abilities.
Overview
9
9
years of professional experience
Work History
Loan Sales Specialist/Construction Loan Specialist
High Country Bank
Salida, CO
01.2020 - 10.2020
- Completed necessary documents for sold loans.
- Scanned and sent sold loans to Freddie Mac.
- Approved and processed construction loan draws.
- Proved successful working within tight deadlines and fast-paced atmosphere
- Resolved problems, improved operations and provided exceptional service
- Created plans and communicated deadlines to complete projects on time
- Exceeded goals through effective task prioritization and great work ethic
- Used Microsoft Word and other software tools to create documents and other communications
Loan Servicing Specialist
High Country Bank
Salida, CO
08.2019 - 01.2020
- Generated and conducted daily reports.
- Processed loan payments.
- Processed and completed certifications for loan payoffs.
- Funded construction loan draws.
- Worked with Allied on insurance.
- Handled dozens of calls per day to address customer inquiries and concerns
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Resolved problems, improved operations and provided exceptional service
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
Customer Service Representative
High Country Bank
Salida, CO
03.2016 - 08.2019
- Opened various types of personal and business accounts.
- Processed IRA distributions and contributions.
- Notarized documents for customers.
- Opened safe deposit box accounts.
- Submitted necessary documentation for debit card charge disputes.
- Completed file maintenance.
- Trained new tellers.
- Trained new Customer Service Representatives.
- Conducted teller drawer and vault audits.
- Received loomis deliveries.
- Opened and closed teller department.
- Updated account information to maintain customer records
- Collected and analyzed customer information to prepare product or service reports
- Recommended products to customers, thoroughly explaining details
- Processed customer adjustments to maintain financial accounts
- Answered customer telephone calls promptly to avoid on-hold wait times
- Recorded account information to open new customer accounts
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products, services and company information
Bank Teller
High Country Bank
Salida, CO
12.2015 - 03.2016
- Ran deposit and withdraw transactions.
- Ran loan payments.
- Conducted vault audits.
- Audited fellow teller currency to contribute to dual-control procedures
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills
- Assisted customers with compromised debit cards and issued new credentials
- Turned in excess cash to maintain drawer security
- Counted and packaged currency and coins
- Provided customer records, account statements and copies of checks
- Logged cashier's checks and other transactions to maintain accurate account records
- Reconciled cash drawer and resolved discrepancies
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates
Front Desk Supervisor
Best Western
Buena Vista, CO
01.2012 - 09.2015
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Prepared employee work schedules to cover important tasks at appropriate times.
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Entered customer data into room system and updated information when patrons changed rooms.
- Collected room deposits, fees and payments.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Education
High School Diploma -
Harold Ferguson High School
Loveland, CO05.2004
Skills
- Cash Handling
- Computer skills
- Microsoft Word
- Microsoft Excel
- Customer Service
- Time Management
- Problem-solving
- Interpersonal skills
- Loan terms
- Key holder experience
- Report preparation
- Recordkeeping strengths
- Safety and security procedures
- Hospitality service expertise
- Reception expertise
Timeline
Loan Sales Specialist/Construction Loan Specialist
High Country Bank
01.2020 - 10.2020
Loan Servicing Specialist
High Country Bank
08.2019 - 01.2020
Customer Service Representative
High Country Bank
03.2016 - 08.2019
Bank Teller
High Country Bank
12.2015 - 03.2016
Front Desk Supervisor
Best Western
01.2012 - 09.2015
High School Diploma -
Harold Ferguson High School
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