Melinda Fernandez
Murrieta,CA
Summary
I am currently seeking employment for an administrative, customer service, management, marketing, sales, retail or a position that can benefit from my leadership.
Overview
13
13
years of professional experience
Work History
Real Estate Agent/Customer Service
Keller Williams
01.2017 - Current
- Responsible for communicating on a daily basis with everyone involved in a transaction
- Responsible for completing CAR forms and keeping our files in compliance
- Responsible for completing tasks that have deadlines and maintaining database
- Responsible for following up with emails, phone calls, clients, etc
- Responsible for problem solving and marketing myself and handling the customers every need.
Customer Service Representative
We Care Plumbing, Heating & Air
04.2022 - 08.2023
- Answering a high volume of customer calls and converting inquiries into booked service appointments
- Monitor daily dashboard and schedules for optimal efficiency to achieve a high level of productivity, efficiency, and customer service
- Create service work orders based on customer issue(s), Service Technician specialty, and geographic efficiencies
- Document customer service requests, complaints, and other communication as required
- Resolve customer complaints in a professional and timely manner, consulting with management as needed
- Communicate effectively and work closely with Dispatch and CSR Supervisor
Customer Service, Cashier, Retail
Target
04.2020 - 07.2020
- Responsible for cashier, self-checkout, pick up orders, cleaning carts, returns, and customer service
- Problem solving by coming to a solution to make it right for the guest by de-escalating any negative situations
- The goal is to maintain the shopping experience while following Target's policies and procedures.
Real Estate Assistant/Transaction Coordinator/Customer Service
Century 21
01.2016 - 01.2017
- Responsible for responding to email, phone calls, and more
- Responsible for completing forms, organizing database, and scheduling
- Responsible for problem solving daily
- Responsible for communicating with clients on a daily basis
- Responsible for handling the paperwork and meeting all deadlines for the transactions to close
Virtual Call Center/Customer Service/Retail
NW
02.2015 - 11.2015
- Responsible for Inbound/Outbound calls
- Responsible converting leads to sales
- Responsible for communicating with different clients
- Responsible for processing orders and cashier.
Customer Service Rep/Scheduling/Tech
AppleOne Agency/Watson Pharmaceuticals
01.2013 - 02.2015
- Responsible for communicated with different clientele daily, answering phones and distributed mail on a daily
- Responsible for following company policy and procedure to resolve a variety of issues while problems solving
- Responsible for data entry, daily orders, & scheduling appointments
- Responsible for following up with emails, phone calls, etc
- Responsible for Administrative Duties.
Administrative Asst./Transaction Coordinating/Customer Service
Carrington Mortgage/CRS
01.2012 - 01.2013
- Responsible for greeting various employees, daily activities included sorting mail and distributing mail
- Responsible for scheduling, dealing with client’s needs, concern and urgent matter
- Responsible for transaction coordinating, maintaining records, updating database
- Responsible for following produces policy and timelines
- Responsible for interacting with management and for handling real estate transactions.
Education
Real Estate License - Real Estate
Department of Real Estate
Calfiornia03-2011
Skills
- Capable of multi-tasking
- Marketing
- Prioritizing
- Organizational Skills
- Microsoft Outlook
- Researching web
- Cashiering
- CRM
- Multi-Line Phone System
- Cash Handling
- Office Experience
- Sales Experience
- Communication Skills
- Computer literacy
- Calendar management
- Microsoft Excel
- Outbound Sales
- Computer Skills
- Customer Service
- CRM Software
- Inside Sales
- Phone Etiquette
- Planning
- Facilitating
- Data Entry
- Microsoft Word
- Microsoft Office
- Internet Research
- Sales Management
- Market Analysis
- English
- Filing
- Adobe Acrobat
- Administrative Experience
- Windows
- Meeting Facilitation
- Excel
- Front Desk
- Negotiation
- Plumbing
- Time Management
- Google Docs
- Assistant Experience
- Social media
- Investigating
- Retail Sales
- Typing
- Internet Explorer
- Self-starter
- QuickBooks
- Business development
- Coordinating
- Meeting Deadlines
- Salesforce
- Outside Sales
- Delegating
- Presentation Skills
- Market monitoring
- Client Needs Assessment
- Real Estate Law
- Contract Negotiation
- New home salesmanship
- Real estate development
- Negotiations expert
- Partnership Development
- Property Assessments
- Social Media Marketing
- Buyers' agent
- Lender relations
- Traditional marketing
- Lead Follow Up
- Digital Marketing
- Office reception
- Tech-Savvy
- Clean Driving Record
- Proficient in Microsoft Office
- Excellent communicator
- Property Information Filing
- Homeowners insurance knowledge
- Database Management
- CRM software use
- Payment Collection
- Staff Management
- Highly Professional
- Honest and ethical
- Title Research
- Sales closing
- Administrative Support
References
Reference available upon request.
Timeline
Customer Service Representative
We Care Plumbing, Heating & Air
04.2022 - 08.2023
Customer Service, Cashier, Retail
Target
04.2020 - 07.2020
Real Estate Agent/Customer Service
Keller Williams
01.2017 - Current
Real Estate Assistant/Transaction Coordinator/Customer Service
Century 21
01.2016 - 01.2017
Virtual Call Center/Customer Service/Retail
NW
02.2015 - 11.2015
Customer Service Rep/Scheduling/Tech
AppleOne Agency/Watson Pharmaceuticals
01.2013 - 02.2015
Administrative Asst./Transaction Coordinating/Customer Service
Carrington Mortgage/CRS
01.2012 - 01.2013
Real Estate License - Real Estate
Department of Real Estate
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