Melinda Ferrell
Norman,OK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
PRC Resources Specialist
Absentee Shawnee Tribal Health
Norman, OK
10.2011 - Current
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Organized large-scale events, ensuring seamless execution of logistics, registration, catering, and venue management.
- Launched successful marketing campaigns that drove brand awareness among target audiences.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Developed strong client relationships through consistent communication and attentive service.
- Attended training programs to deepen professional skillset and assisted in training on ACA, Dental Billing and Coding, Medicare, Soonercare, VA Benefits.
- Demonstrated leadership skills in managing projects from concept to completion.
- Worked well in a team setting, providing support and guidance.
- Assisted patients in understanding their dental insurance benefits, coverage limits, and out-of-pocket expenses.
- Developed strong relationships with insurance representatives for efficient problem-solving and expedited claims processing.
- Collaborated with dentists to create treatment plans that optimize available insurance benefits without compromising quality of care.
- Negotiated pre-authorizations for necessary dental procedures, securing coverage for vital treatments otherwise not covered.
- Verified insurance and communicated coverage to staff and patients.
- Supported patients throughout the treatment process by answering questions about their financial responsibility concerning deductibles, copayments, or coinsurance amounts.
- Served as a liaison between patients, dental providers, and insurance companies to resolve any discrepancies or misunderstandings regarding coverage or billing issues.
- Self-motivated, with a strong sense of personal responsibility.
Dental Assistant, Dental Insurance/Finance Coordinator
DR. Grant Ritchey DDS
Norman, OK
03.1998 - 03.2014
- Enhanced patient comfort by providing gentle and thorough dental cleanings.
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Collaborated with the dental team to develop customized treatment plans for individual patients.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
- Promoted ongoing professional development by attending industry conferences, seminars, workshops.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Verified patient insurance eligibility and benefits.
- Improved financial reporting accuracy by streamlining data collection and analysis processes.
- Collaborated with team members to coordinate complex projects, successfully meeting deadlines without compromising quality.
Education
No Degree -
Rose State College
Oklahoma City, OKNo Degree - Dental Management And Marketing
Pinnacle Dental Management
Dallas, TXCertificate - Medicare Counselor
CMS National Training Program
Oklahoma City, OKNo Degree - Public Relations
Southern New Hampshire University
Hooksett, NHCertificate - Dental Assisting, Dental Insurance And Marketing
LVI Global
Las Vegas, NV07.2004
Cerfificate - Unit Clerk
Moore Norman Technology Center - Norman
Norman, OK02.1997
High School Diploma -
Little Axe High School
Norman, OK05.1995
Skills
- Customer Relations
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Insurance Verification
- Insurance processes
- Financial Planning
- Medicare and Medicaid knowledge
Timeline
PRC Resources Specialist
Absentee Shawnee Tribal Health
10.2011 - Current
Dental Assistant, Dental Insurance/Finance Coordinator
DR. Grant Ritchey DDS
03.1998 - 03.2014
No Degree -
Rose State College
No Degree - Dental Management And Marketing
Pinnacle Dental Management
Certificate - Medicare Counselor
CMS National Training Program
No Degree - Public Relations
Southern New Hampshire University
Certificate - Dental Assisting, Dental Insurance And Marketing
LVI Global
Cerfificate - Unit Clerk
Moore Norman Technology Center - Norman
High School Diploma -
Little Axe High School