Melinda Ferrell
Norman,OK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
PRC Resources Specialist
Absentee Shawnee Tribal Health
10.2011 - Current
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Organized large-scale events, ensuring seamless execution of logistics, registration, catering, and venue management.
- Launched successful marketing campaigns that drove brand awareness among target audiences.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Developed strong client relationships through consistent communication and attentive service.
- Attended training programs to deepen professional skillset and assisted in training on ACA, Dental Billing and Coding, Medicare, Soonercare, VA Benefits.
- Demonstrated leadership skills in managing projects from concept to completion.
- Worked well in a team setting, providing support and guidance.
- Assisted patients in understanding their dental insurance benefits, coverage limits, and out-of-pocket expenses.
- Developed strong relationships with insurance representatives for efficient problem-solving and expedited claims processing.
- Collaborated with dentists to create treatment plans that optimize available insurance benefits without compromising quality of care.
- Negotiated pre-authorizations for necessary dental procedures, securing coverage for vital treatments otherwise not covered.
- Verified insurance and communicated coverage to staff and patients.
- Supported patients throughout the treatment process by answering questions about their financial responsibility concerning deductibles, copayments, or coinsurance amounts.
- Served as a liaison between patients, dental providers, and insurance companies to resolve any discrepancies or misunderstandings regarding coverage or billing issues.
- Self-motivated, with a strong sense of personal responsibility.
Dental Assistant, Dental Insurance/Finance Coordinator
DR. Grant Ritchey DDS
03.1998 - 03.2014
- Enhanced patient comfort by providing gentle and thorough dental cleanings.
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Collaborated with the dental team to develop customized treatment plans for individual patients.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
- Promoted ongoing professional development by attending industry conferences, seminars, workshops.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Verified patient insurance eligibility and benefits.
- Improved financial reporting accuracy by streamlining data collection and analysis processes.
- Collaborated with team members to coordinate complex projects, successfully meeting deadlines without compromising quality.
Education
No Degree -
Rose State College
Oklahoma City, OKNo Degree - Dental Management And Marketing
Pinnacle Dental Management
Dallas, TXCertificate - Medicare Counselor
CMS National Training Program
Oklahoma City, OKNo Degree - Public Relations
Southern New Hampshire University
Hooksett, NHCertificate - Dental Assisting, Dental Insurance And Marketing
LVI Global
Las Vegas, NV07.2004
Cerfificate - Unit Clerk
Moore Norman Technology Center - Norman
Norman, OK02.1997
High School Diploma -
Little Axe High School
Norman, OK05.1995
Skills
- Customer Relations
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Insurance Verification
- Insurance processes
- Financial Planning
- Medicare and Medicaid knowledge
Timeline
PRC Resources Specialist
Absentee Shawnee Tribal Health
10.2011 - Current
Dental Assistant, Dental Insurance/Finance Coordinator
DR. Grant Ritchey DDS
03.1998 - 03.2014
No Degree -
Rose State College
No Degree - Dental Management And Marketing
Pinnacle Dental Management
Certificate - Medicare Counselor
CMS National Training Program
No Degree - Public Relations
Southern New Hampshire University
Certificate - Dental Assisting, Dental Insurance And Marketing
LVI Global
Cerfificate - Unit Clerk
Moore Norman Technology Center - Norman
High School Diploma -
Little Axe High School
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