Melinda Fickes
Cleona,PA
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Patient Financial Services Representative
- Current
- Helping patients that don't have insurance, either apply for medical assistance or assisting them to find a program to help pay their medical bills.
Direct Support Professional (DSP)
Excentia Human Services
04.2018 - Current
- Enhanced successful patient outcomes by helping each participate in recreational activities alone or in groups
- Minimized injuries to staff or patients by offering important support or restraint to control patient movements
- Administered medication as directed by physician
- Assisted disabled clients in any way necessary to facilitate independence and well-being
- Developed rapport to create a safe and trusting environment for care
- Supervised daily activities and provided assistance when needed
- Worked to improve and enhance patient lives through effective and compassionate care
- Completed entries in log books, journals and care plans to document accurately report patient progress
- Maintained clean, safe and well-organized patient environment
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation
- Turned and positioned bed bound patients to prevent bedsores and maintain comfort levels
- Entrusted to handle confidential and sensitive situations in professional matters
- Laundered items, changed sheets and made beds to keep patients' bedrooms clean
- Assisted patients with personal requirements, including keeping spaces clean and helping with grooming
- Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles
- Remained alert to problems or health issues of clients and competently responded
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients
- Helped clients maintain optimal health by overseeing medication administration and all doctor's appointments
- Shopped for groceries regularly in order to keep the house stocked with necessities
- Monitored and assisted residents through individual service plans
- Kept patients mentally alert by entertaining, conversing and reading aloud to patients
- Maintained appropriate filing of personal and professional documentation
- Performed household tasks such as laundry, dusting, washing dishes and vacuuming
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming
- Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas
- Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting
- Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books
- Planned, prepared and served meals and snacks according to prescribed diets
- Helped clients manage money, pay bills and shop for groceries or personal items
- Recognized and reported abnormalities and/or changes in patients' health status to case manager
- Cooked meals and assisted patients with eating tasks to support healthy nutrition
- Ran errands for customers, including shopping, and picking up other necessities.
Babies R Us- Baby Registry Consultant
06.2017 - 04.2018
- Managed efficient cash register operations, including scanning items, processing payments and issuing receipts
- Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms
- Created an inviting environment for customers by maintaining store organization and cleanliness
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions
- Monitored customers for signs of security concerns and escalated issues to management
- Listened to customer needs and desires to identify and recommend optimal products
- Checked prices for customers and processed items sold by scanning barcodes
- Maintained up-to-date knowledge of store sales, payment policies and security standards
- Assisted customers with signing up for store loyalty programs and provided details about key benefits
- Assisted customers by answering questions and fulfilling requests
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention
- Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
Department Manager
Walmart
04.2008 - 12.2016
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands
- Reduced waste and pursued revenue development strategies to keep the department aligned with sales and profit targets
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction
- Communicated with managers of other departments to maintain transparency
- Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
Education
Associate's - Human Services
Bryant & Stratton
01.2020
Skills
- Meal Preparation
- Developmental Disabilities Experience
- Behavior Management
- Medication Administration
- Laundry
- Microsoft Office
- Microsoft Outlook
- Interior Design
- Home Care
- Autism Experience
- Caregiving
- Cleaning Experience
- Epic
- Medical records
- Cash register
- Documentation review
- Customer service
- Merchandising
- Cash handling
- Communication skills
- Windows
- Computer skills
- Sales
- Leadership
- Medical terminology
- Organizational skills
- Time management
- Office experience
- Clerical experience
- Microsoft Word
- Microsoft Powerpoint
- Management
- Patient Care
- Care plan assessment
- Community integration
- Patient Assessments
- First Aid and Safety
- Behavioral Management
- State Regulations Knowledge
- Meal Planning and Preparation
- Cleaning
- Allergy Management
- Bathing
- Patient Bathing
- Administering Medication
- Developmental Disabilities
- Emotional Support
- Direct Patient Care
- Progress documentation
- Light cleaning
- Meeting planning
- Interior decorating
- Medical chart documentation
- Chauffeuring
- Errands
- Cooking meals
- Payment Collection
- Verbal and written communication
- HIPAA Compliance
- Conflict Resolution
- Filing and data archiving
- Customer Service
- Payment Processing
- Automated Document Scanning
- Adaptability and Flexibility
- Reliability
- Problem-solving aptitude
- Adaptability
- Point of sale system
- Collection strategies
- Multitasking
- Active Listening
- Cash application
Certification
- CPR Certification
- First Aid Certification
- Driver's License
Relocation
- Lititz, PA
- York, PA
- Lancaster, PA
Timeline
Direct Support Professional (DSP)
Excentia Human Services
04.2018 - Current
Babies R Us- Baby Registry Consultant
06.2017 - 04.2018
Department Manager
Walmart
04.2008 - 12.2016
Patient Financial Services Representative
- Current
Associate's - Human Services
Bryant & Stratton
Similar Profiles
Isabella PantaleoIsabella Pantaleo
Hair Salon Assistant at NAHair Salon Assistant at NA
MOHAMED EL HEMOUNIMOHAMED EL HEMOUNI
NA at NANA at NA
Do Hyun KwakDo Hyun Kwak
Multifunctional Additive Process Optimization at NAMultifunctional Additive Process Optimization at NA
Isabella Grace MelendezIsabella Grace Melendez
Private Tutor at NAPrivate Tutor at NA
Jason WeikelJason Weikel
Planning Officer at Lebanon County Department of Emergency ServicesPlanning Officer at Lebanon County Department of Emergency Services