Summary
Overview
Work History
Education
Skills
Timeline
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Melinda Florentiny

Centerton,United States

Summary

Service-focused CER bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles.

Overview

17
17
years of professional experience

Work History

Customer Experience Representative

JB Hunt Transportation
Lowell, Arkansas
10.2021 - Current
  • Collaborate with internal team members to resolve customer concerns and deliver enhanced customer experiences.
  • Manage customer relations by engaging with customers on regular basis while providing solutions to meet their needs and goals to maximize freight potential growth.
  • Communicate proactively and respond to internal and external customers that are requesting immediate information by checking load status and resolving problems to achieve customer satisfaction and minimize service failures.
  • Responsible for ensuring on time delivery, damage free service and accurate billing through scheduling pick ups and delivery appointments. entering customer orders into management system in timely fashion to track loads and obtaining approval for accessorial charges with assigned customers.
  • Process up to 100 daily tenders for IMDL clients using Excel spreadsheets to report ETA. decreased ETA reporting errors by 10%
  • Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships

Customer Service Representative

AeroCare Holdings Inc.
Conway, AR
02.2020 - 10.2021
  • Provided primary customer support to internal and external customers. Daily responsibilities included greeting customers, phone duty and directing over 50 calls daily to appropriate parties.
  • Also responsible for collecting patient documents and processing orders while checking for accuracy and calling patients in reference to copays and deliveries. .
  • Answered product and service questions, suggesting other offerings to attract potential customers and calling patients prior to their appointments
  • Other duties are processing DME orders calling insurance companies to verify benefits and starting pre-authorizations decreased billing errors over 10%. knowledgeable of most major insurances. Possess Medicare and Medicaid knowledge and how to obtain authorizations expeditiously and follow ethical codes that protect confidentiality of information.
  • Processed customer adjustments to maintain financial accounts.

Office Representative

Baylor Scott & White
Southlake , TX
03.2019 - 01.2020
  • Provided clerical support, addressing routine and special requirements.
  • Produced high-quality communications for internal and external use.
  • Completed clerical tasks such as filing, copying and distributing mail and managed over 50 customer calls per day.
  • Leveraged accounting software to manage expenses and keep track of finances.
  • Provided clerical support, addressing routine and special requirements
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments

Sales Support Specialist

Orthofix
Lewisville, Texas
05.2004 - 06.2018
  • Provided best-in-class real-time sales support for customers while leading by example for sales team members.
  • Supported DME industry sales team by preparing proposals and benchmarking reports.
  • Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
  • Completed monthly sales reports to highlight trends and help with team strategizing.
  • Developed strong rapport with customers and created positive impression of business.
  • Processed over 40 DME orders daily with excellent accuracy

Education

Bachelor of Arts - Sociology

University of Central Arkansas
Conway, AR
07.2032

Skills

  • Efficient and Detail-Oriented
  • Customer Service Process Improvement
  • Computer Proficiency
  • Upbeat and Positive Personality
  • Building Customer Trust and Loyalty
  • Understanding Customer Needs
  • Client Rapport-Building
  • Standard Operating Procedures Understanding
  • Inbound and Outbound Calling
  • Administrative and Office Support
  • Cultural Awareness

Timeline

Customer Experience Representative

JB Hunt Transportation
10.2021 - Current

Customer Service Representative

AeroCare Holdings Inc.
02.2020 - 10.2021

Office Representative

Baylor Scott & White
03.2019 - 01.2020

Sales Support Specialist

Orthofix
05.2004 - 06.2018

Bachelor of Arts - Sociology

University of Central Arkansas

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Melinda Florentiny