Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melinda Fredrick

Lakeland

Summary


Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

10
10
years of professional experience

Work History

Assiatant General Manager

Books-A-Million
10.2019 - 02.2025
  • Assisted in daily operations to ensure smooth workflow and efficient service delivery.
  • Supported team in maintaining high standards of customer service and satisfaction.
  • Learned operational procedures to contribute effectively to team objectives.
  • Coordinated scheduling to optimize staff coverage during peak hours.
  • Engaged in training programs to enhance skills and knowledge in management practices.
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
  • Resolved customer complaints with professionalism, restoring trust and loyalty.
  • Developed and enforced health and safety protocols, significantly reducing workplace accidents.
  • Assisted in recruiting, hiring and training of team members
  • Reported issues to higher management with great detail.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Resolved customer inquiries efficiently through active listening and effective communication.
  • Managed high-volume calls with a focus on customer satisfaction and issue resolution.
  • Trained new staff on company policies, service protocols, and best practices.
  • Documented customer interactions accurately to ensure consistent follow-up and support.

Associate Team Lead

Sea World Florida
02.2015 - 05.2019


  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Reduced complaints by proactively addressing concerns related to cleanliness or maintenance needs from staff and visitors alike.
  • Promoted safety by promptly addressing spills and other potential hazards.
  • Managed time efficiently while adhering to a strict schedule of daily, weekly, and monthly cleaning tasks to keep facilities looking their best at all times.
  • Increased customer satisfaction by consistently maintaining restrooms in pristine condition.
  • Complied with all applicable regulations regarding sanitation practices, which contributed to passing routine health inspections.
  • Provided exceptional customer service to all facility visitors by promptly addressing their needs or directing them to the appropriate staff member for assistance.
  • Facilitated welcoming atmosphere by attending to details in guest and public areas.
  • Supported event setups and breakdowns, ensuring smooth operation of company functions.
  • Maintained strong knowledge of emergency protocols, responding quickly and effectively during unexpected situations or incidents within the park setting.
  • Assisted in the successful operation of various theme park attractions, ensuring guest safety and enjoyment.
  • Resolved guest concerns professionally, demonstrating empathy and commitment to exceeding expectations.
  • Increased park cleanliness by diligently performing routine maintenance tasks and addressing issues promptly.
  • Monitored guests and enforced rules, maintaining safety for visitors and staff.
  • Cleaned rides and attractions to reduce spread of germs and bacteria.
  • Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
  • Operated rides and attractions according to written guidelines to reduce injuries.
  • Monitored park facilities for maintenance needs, ensuring cleanliness and safety standards were met.
  • Maintained high standards of cleanliness throughout the park, contributing to an enjoyable atmosphere for guests.

Education

Freedom High School
Orlando, Fl

Skills

  • Team leadership
  • Inventory control
  • Operations management
  • Staff development
  • Employee scheduling
  • Sales techniques
  • Workflow coordination
  • Staff hiring
  • Customer service management
  • Employee motivation
  • Strategic decision-making
  • Teamwork and collaboration

Timeline

Assiatant General Manager

Books-A-Million
10.2019 - 02.2025

Associate Team Lead

Sea World Florida
02.2015 - 05.2019

Freedom High School

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Melinda Fredrick