Melinda Gaines
Mesa,AZ
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
17
17
years of professional experience
Work History
Registration Representative
HonorHealth Urgent Care
08.2024 - Current
- Maintained accurate records by updating patient demographics, insurance, and financial information.
- Supported hospital compliance efforts by adhering to HIPAA guidelines and maintaining the confidentiality of patient information.
- Improved overall work environment through active participation in department meetings, sharing ideas for enhancements, and supporting team-building initiatives.
- Implemented time-saving strategies for quicker completion of registration tasks without compromising accuracy or quality of service.
- Collected demographic and insurance information from patients.
- Verified insurance benefits, processed payments, and issued receipts.
- Determined appropriate appointment type and scheduled each in system.
- Enhanced patient registration experience by efficiently gathering and verifying required information.
- Facilitated clear communication between patients, families, providers, and staff members to ensure seamless care coordination.
- Completed registration paperwork, verifying accurate patient information.
- Assisted other clerks with front desk duties, answering questions and accurately using reservation system.
- Scheduled patient appointments, collected copays and verified insurance coverage to complete check-ins.
- Upheld HIPAA regulations and standards for protecting patient information.
Scheduler
FastMed Urgent Care
04.2023 - 08.2023
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Helped train new employees on the front dest tasks, and with Epic.
Patient Service Representative
Dentistry at Power Ranch
01.2022 - 03.2023
- Verified, updated and entered patient information into system.
- Answered and managed incoming calls and emails.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Scheduled and confirmed patient appointments and consultations.
- Took customer payments and billed insurance companies for remaining balance.
- Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
- Maintained calendar and scheduled new appointments based on provider availability.
- Served patients by greeting, welcoming them to the office.
- Updated and recorded customer or client information to maintain accounts.
- Verified insurances for patient services
Sales Associate
CosmoProf
09.2020 - 01.2022
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Trained new team members in cash register operation, stock procedures and customer services.
- Assessed customer needs to provide assistance and information on product features.
- Developed trusting relationships with customers by making personal connections.
Sales Associate
Armstrong McCall Beauty Supply
02.2018 - 09.2020
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Collected payments and provided accurate change.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed trusting relationships with customers by making personal connections.
- Assessed customer needs to provide assistance and information on product features.
- Built and maintained relationships with peers and upper management to drive team success.
Cosmetologist
Scharlene's Beauty Spot
09.2007 - 02.2018
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
- Washed, colored, cut and styled hair for high volume of clients daily.
- Assisted with basic bookkeeping, filing and maintaining clients' records.
- Scheduled client appointments.
- Responded to customer inquiries by phone, email and in person.
Education
Cosmetology
International Academy of Cosmetology
Tempe, AZ09.1993
Skills
- Scheduling coordination
- Organizational skills
- Great patient/customer service
- Punctual
Timeline
Registration Representative
HonorHealth Urgent Care
08.2024 - Current
Scheduler
FastMed Urgent Care
04.2023 - 08.2023
Patient Service Representative
Dentistry at Power Ranch
01.2022 - 03.2023
Sales Associate
CosmoProf
09.2020 - 01.2022
Sales Associate
Armstrong McCall Beauty Supply
02.2018 - 09.2020
Cosmetologist
Scharlene's Beauty Spot
09.2007 - 02.2018
Cosmetology
International Academy of Cosmetology
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