Melinda Gallagher

• Responsible for supervising the daily operations of players’ club representatives and programs. Provide communication and motivation to representatives to increase club membership to ensure guest satisfaction and retention.
• Provide direction and support for player’s club representatives while assisting with guest accounts, point redemption and promotional entries.
• Assist players club manager with daily operations such as: departmental schedules, training, evaluations, memos, payroll and other administrative duties as needed.
• Possess knowledge of all special events and promotional activities to communicate with representatives and provide customer service to guests.
• Provide customer service to guest inquiries, special requests or complaints.
• Possess thorough knowledge of player tracking system.
  Issue complimentary services to guests consistent with company policy.
• Maintain adequate inventory levels of player’s club equipment, supplies, prizes and promotional items.
• Knowledge of Excel, Microsoft Word, SYNKROS, and PMKS.
• Monitored team's performance and gave feedback when necessary.
• Handled customer inquiries and suggestions courteously and professionally.
• Updated account information to maintain customer records.
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
• Built highly-efficient administrative team through ongoing coaching and professional development opportunities.

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

• Provide superior guest service while enrolling guests into the casino player's club program.
• Promotes excitement and fun through sharing knowledge of brochures, player rewards, point redemption, upcoming events, weekly entertainment, and marketing promotions.
• Investigated and resolved customer inquiries and complaints quickly.
• Recommended products to customers, thoroughly explaining details.
• Responded proactively and positively to rapid change.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Delivered prompt service to prioritize customer needs.
• Maintained up-to-date knowledge of product and service changes.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

• Planned and cased mail in sequence of delivery for designated route.
• Engaged customers with pleasant demeanor and offered to help with mail-related issues.
• Used portable devices to maintain system records by scanning items delivered to homes and businesses.
• Operated vehicles and equipment to transport packages and mail pieces.
• Collected mail from letter boxes on specific route both on foot and by vehicle.
• Worked closely with other employees in mail office and handled various administrative tasks.
• Explained mail regulations, policies or procedures to postal customers.
• Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
• Loaded and secured items in trucks to avoid damage to parcels during delivery.

• Coordinated with teacher to implement lesson plans and keep students on track.
• Assisted classes with parties and events.
• Baked treats to sell at school events.
• Read stories with small groups of students.
• Took responsibility for group of 10 students on varies class field trips.
• Made copies to assist teacher in preparing future lessons.
• Filed student work to document progress.
• Prepared materials for class activities and art projects.
• Supported students struggling with reading concepts.
• Played games with small groups of students reviewing previous day's material.
• Supervised children in cafeteria and assisted with opening juice boxes and other hard-to-open lunch items.
• Utilized answer sheets and electronic marking devices to grade homework and tests, accurately computing and recording results.
• Observed students' performance and recorded relevant data to assess progress.
• Laminated teaching materials to increase durability under repeated use.
• Planned and prepared various teaching aids such as bibliographies, charts and graphs.
• Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
• Distributed learning materials such as worksheets, textbooks and supplemental activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Oversee and supervise the conduct, safety and welfare of children within a cafeteria, lunchroom, playground, or other areas as assigned; assure non-students on campus are authorized visitors.

· Enforce campus rules and regulations; inform students of acceptable school behavior.

· Assist in planning, organizing, and conducting playground and/or noon activities; set out playground materials and equipment.

· Intercede in potential problem situations between students; provide assistance to staff in discipline of students and prepare referrals as necessary.

· Patrol and supervise assigned areas of campus, assuring students are safe, orderly and within supervised areas.

· Inspect buildings, restrooms, playgrounds, or other facilities for possible hazards to the safety and welfare of children and reports such hazards to appropriate authority.

· Escort students to and from administration offices as necessary for inappropriate behavior issues; retrieve students as requested by administrators; escort ill or injured students to school health office, as necessary.

· Assure non-students on campus are authorized visitors; monitor for proper identification and/or direct visitors to the office prior to going to a classroom or any other location on the school grounds.

· Communicate with students, administrators and staff concerning student behavior and assigned activities; report incidents involving students to school administrators and complete required accident or incident forms.

• Demonstrated respect, friendliness and willingness to help wherever needed

• Increased home sales through persuasion, negotiation and ability to close.
• Handled day-to-day happenings of real estate office, consistently growing client bases and increasing revenue.
• Collected fees and documented payment processes for property transactions.
• Appraised properties for sale, employing knowledge of real estate, local markets and overall availabilities.
• Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
• Confirmed compliance with federal and state laws to enforce regulations and monitor sales.
• Increased revenue opportunities by marketing real estate to various commercial and private clients.
• Negotiated contracts with buyers and sellers to maximize customer savings.
• Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
• Performed home evaluations and developed competitive market analysis for individual homes.
• Provided relevant real estate investments for customers based on close professional relationships and accurately defining customer needs.
• Prepared homes for client arrivals during open house events and established signage and wayfinding aids.
• Promoted properties to target audiences to enhance revenue generation.
• Verified payment and loan paperwork for property sales, working closely with banks, buyers and sellers.
• Assisted clients with thorough knowledge of short sales processes, mortgage loan processing and foreclosures.
• Resolved client concerns related to home purchases to maintain high satisfaction ratings.
• Completed property walk throughs before completing deals, upholding accuracy in listings and appraisals.
• Stayed up-to-date on property environmental regulations and inspected new properties for adherence to emerging codes.
• Compared recently sold area properties to determine competitive market prices.
• Educated clients on changing or updating properties, buying and selling techniques, and processes to maintain curb appeal.
• Wrote contracts to outline sales and purchases of properties.
• Advised sellers on ways to increase curb appeal and make homes more appealing to potential buyers.
• Kept detailed list of local properties in Propertyware, continuously updating data to stay knowledgeable on markets and possible sales.
• Arranged for inspections and surveys of sold properties.
• Designed and staged homes for optimum showings and photography.
• Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
• Maintained computer systems and provided technical assistance for computer operations for entire office.
• Advised and informed prospective clients on current market activities and conditions.
• Coordinated appointments to show tenants and buyers prospective homes.
• Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
• Established positive flow of communication with agents, clients, attorneys and all personnel involved in closing transactions.
• Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
• Interviewed clients and generated lists of potential properties meeting specific requirements from available listings.
• Educated clients by delivering effective explanations of short sales processes, mortgage loan processing and foreclosures.

• Utilized talents and expertise to complete on-time and accurate monthly closing processes, journal entries and accruals.
• Disbursed petty cash by recording entries and verifying documentation.
• Prepared vendor invoices and processed incoming payments.
• Improved accounts payable processes and achieved reduction in late fees.
• Verified vendor accounts by reconciling monthly statements and related transactions.
• Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
• Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
• Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
• Maintained good working relationships with vendors and resolved disputes.
• Reviewed vendor invoices for appropriate documentation and validity prior to payment.
• Verified accuracy of accounts payable payments, resulting in reduction in payment errors and check reissues.
• Entered figures using 10-key calculator to compute data quickly.
• Trained and mentored new team members and managers on accounts payable systems and policies to build cohesive groups and promote operational performance.
• Stayed on top of applicable federal and state requirements to minimize legal and financial risks.
• Generated and submitted invoices based upon established accounts receivable schedules and terms.
• Reconciled processed work by verifying entries and comparing system reports to balance.
• Maintained relationships with vendors and managed invoices for the dealership.
• Kept vendor files accurate and up-to-date to expedite payment processing.
• Reviewed account documentation for accounts, rectified issues and contacted vendors about account changes.

• Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
• Answered questions about store policies and concerns to support positive customer experiences.
• Monitored self-checkout systems and provided assistance or intervention where required.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Operated cash register for cash, check and credit card transactions with accuracy.
• Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
• Operated cash register to record all transactions accurately and efficiently.
• Assisted customers by answering questions and fulfilling requests.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Mentored new team members on POS system operation, customer service strategies and sales goals.
• Processed POS transactions, including checks, cash and credit purchases or refunds.
• Stocked new and used car inventory.
• Verified cash and credit payments daily.
• Quickly and accurately counted drawers at start and end of each shift.