Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melinda Guetherman

Jacksonville,FL

Summary

Office Management and Administration Professional experienced in optimizing productivity, efficiency and service quality across various environments. Hardworking, organized, dependable and successful professional committed to providing outstanding customer service and assistance.

Overview

40
40
years of professional experience

Work History

Data Supervisor

United Parcel Service, UPS
10.2020 - Current
  • Managed data by receiving information, translating and overseeing data within the UDC management system.
  • Analyzed large volumes of raw data and identified patterns, and anomalies.
  • Managed daily operations of the database UDC including corrective tasks, monitoring progress, and providing feedback.
  • Resolved data corrections and managed incoming and outgoing data by troubleshooting to improve customer and internal data entry.

PT Dispatch Supervisor

United Parcel Service, UPS
04.2003 - 10.2020
  • Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
  • Collaborated closely with other departments within the organization to optimize workflow processes across teams.
  • Created a positive work environment through open communication channels and fostering teamwork among staff members.
  • Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
  • Coordinated daily logistics operations, optimizing routes for cost-effective and efficient deliveries.
  • Checked that each scheduled route was appropriately covered by delivery drivers.
  • Created delivery routes and optimized plans for traffic, road conditions, and other factors.
  • Scheduled deliveries and pickups according to customer needs.
  • Scheduled and organized delivery routes.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Supported business growth by successfully managing the integration of additional territories into existing dispatch operations while maintaining service quality levels.

Office Management Supervisor

United Parcel Service, UPS
03.2002 - 04.2003
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Provided exceptional customer service, addressing inquiries and resolving issues related to deliveries, shipping, and returns promptly.
  • Coordinated with customs brokers to ensure proper documentation for international shipments, preventing delays or penalties.

New Accounts Rep/Loan Processor Supervisor

First Guaranty Bank & Trust Company
06.1984 - 09.2001
  • Enhanced customer satisfaction by efficiently opening new accounts and addressing client inquiries.
  • Resolved customer issues promptly and professionally, fostering long-lasting relationships with clients.
  • Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
  • Managed a high volume of daily transactions accurately, ensuring deadlines were met without sacrificing attention to detail or quality of work.
  • Utilized strong communication skills to establish rapport with customers and provide exceptional service.
  • Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
  • Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.

Education

Associate of Arts - General

Florida State College At Jacksonville
Jacksonville, FL
12.2016

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Attention to Detail
  • Microsoft Office
  • Time Management
  • Transportation knowledge
  • Route Planning
  • Customer Communication

Timeline

Data Supervisor

United Parcel Service, UPS
10.2020 - Current

PT Dispatch Supervisor

United Parcel Service, UPS
04.2003 - 10.2020

Office Management Supervisor

United Parcel Service, UPS
03.2002 - 04.2003

New Accounts Rep/Loan Processor Supervisor

First Guaranty Bank & Trust Company
06.1984 - 09.2001

Associate of Arts - General

Florida State College At Jacksonville

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Melinda Guetherman