Melinda Hager
Radcliff,KY
Summary
Proactive General Manager proficient in sales, service and business operations. Enthusiastic about driving business growth at EZ Credit Auto Sales of Knox Ford by leveraging 12 years of experience in day-today operation that include loan underwriting, personal vehicle sales and account management and maintenance.
Overview
29
29
years of professional experience
Work History
General Manager of In-House Auto Financing
Knox Ford
02.2012 - Current
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Review and underwrite loan applications for auto financing
- Review and monitor auto loan collections account activity
Paralegal
Soper & Oakley, PLLC
02.2006 - 11.2011
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Edited and proofread legal documents to verify accuracy.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Conducted detailed client intakes and entered information into company database.
- Enhanced attorney preparation for trial by conducting thorough legal research and drafting memoranda.
- Facilitated timely resolution of cases through effective communication with opposing counsel and court personnel.
- Maintained client satisfaction by providing regular updates on case progress and addressing concerns promptly.
Litigation/Real Estate Paralegal
Batson Nolan
06.2002 - 01.2006
- Enhanced client satisfaction by efficiently managing real estate transactions and ensuring timely completion.
- Streamlined the closing process for residential and commercial transactions, resulting in improved efficiency.
- Prepared legal documents such as deeds, mortgages, and leases to facilitate smooth real estate transactions.
- Conducted thorough title searches and examinations, mitigating potential risks and discrepancies.
- Facilitated successful negotiations between buyers and sellers by providing comprehensive legal support.
- Managed escrow accounts accurately and securely, ensuring proper distribution of funds upon closing.
Legal Secretary
Roberts & D'Agostino
02.1999 - 05.2002
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Organized files for court proceedings.
- Filed documents with courts on behalf of attorney.
- Received and placed telephone calls to clients and prospective clients.
- Scheduled all appointments, appearances and briefings.
- Created, indexed, and maintained client binders.
- Obtained signatures from attorneys for legal documents.
- Diligently edited legal correspondence for grammar and spelling.
Communication Specialist
U.S. Army
09.1994 - 09.1998
- Operate and maintain SEN, LEN and 39D mobile communications switchboard in tactical setting
- Effect encryption and decryption of classified communication for U.S. Military operations
- Secret Government Clearance
- U.S. Army Paratrooper School
Education
High School Diploma -
North Union High School
Richwood, OHNo Degree - Obtained Residential Real Estate License
Clarksville Area Real Estate School
Clarksville, TN05.2005
Skills
- Process Automation
- Business Administration
- Vendor Sourcing
- Quality Management
- Customer Relationship Management
- Account Management
- Workflow Planning
- Contract Negotiations
- Business Development
Timeline
General Manager of In-House Auto Financing
Knox Ford
02.2012 - Current
Paralegal
Soper & Oakley, PLLC
02.2006 - 11.2011
Litigation/Real Estate Paralegal
Batson Nolan
06.2002 - 01.2006
Legal Secretary
Roberts & D'Agostino
02.1999 - 05.2002
Communication Specialist
U.S. Army
09.1994 - 09.1998
High School Diploma -
North Union High School
No Degree - Obtained Residential Real Estate License
Clarksville Area Real Estate School
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