Melinda Hanson

· Assist in the configuration, maintenance, and daily operation of the LMS.

· Ensure data integrity, security, and system reliability.

· Provide input on the development of policies, procedures, and best practices within the LMS.

· Provide technical support and troubleshooting for LMS issues.

· Address and resolve technical issues related to LMS functionalities and user support.

· Serve as the first point of contact for LMS-related issues and escalate complex issues, as needed.

· Test, troubleshoot, and support content issues and escalate complex issues, as needed.

• Manage pre-boarding process for all new hires and transferring employees
• Schedule pre-employment physicals and verify that new employees are cleared to commence employment by Employee Health Services
• Collect and verify references, licenses, and other certifications
• Assist with New Employee Orientation
• Perform all background checks including but not limited to references, employment and education verification, criminal history, driving record history, FACIS, IDPH registry, etc.
• Ensure all background check processes are documented and saved electronically in Perceptive Content
• Document new employees on tracking spreadsheet or other data recording tools as applicable
• Ensure timely completion of online onboarding tasks by new employees and conduct follow up communication as needed.

• Reviewed scripts and automation tools to improve system efficiency.
• Developed and documented network policies, procedures and standards.
• Resolved issues and escalated problems with knowledgeable support and quality service.
• Diagnosed and resolved hardware and software issues.
• Researched and recommended new technologies and strategies for improving system performance.
• Processed new hires, job changes and terminations
• Finalized Post Payroll actions