Summary
Overview
Work History
Education
Skills
Timeline
TECHNICAL TOOLS
Generic

Melinda Hart

Indianapolis,IN

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Knowledgeable and dedicated customer service professional with extensive experience in the online wellness industry. Solid team player with easy-going, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

13
13
years of professional experience

Work History

Administrative Assistant

AirWave Packaging
09.2024 - Current
  • Provide administrative support to customer service, finance, and marketing teams
  • Assist with communication, content coordination, and internal documentation
  • Continually expand responsibilities and develop skills across multiple departments
  • Implemented office procedures that improved workflow efficiency and reduced response times for internal requests.
  • Organized company events and meetings, ensuring all logistics were handled seamlessly for participants' convenience.
  • Monitored office supplies inventory, ordering materials as needed to maintain operational continuity without interruptions.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

Content Manager & Recipe Editor

Once a Month Meals
08.2012 - 05.2024
  • Maintained a database of 13,500+ recipes, ensuring accuracy in ingredients, nutrition, and tagging
  • Created and edited meal plans and recipe content across multiple dietary needs and cuisines
  • Applied SEO best practices to drive traffic through optimized titles, descriptions, and metadata
  • Oversaw volunteer test cooking operations to ensure recipe reliability and clarity
  • Served as content quality reviewer, ensuring all articles aligned with brand voice and editorial standards
  • Sourced and uploaded engaging imagery to match content tone and layout guidelines
  • Collaborated with a fully remote team using content calendars, CMS tools, and task management platforms
  • Developed and executed content marketing strategies to enhance brand visibility and customer engagement.
  • Collaborated with cross-functional teams to create cohesive messaging across multiple channels.
  • Approved, reviewed and edited content flowing to website.
  • Edited and proofread content for accuracy and readability.
  • Assisted in creating and implementing user-friendly and SEO-driven content guidelines.
  • Collaborated with cross-functional teams to enhance service delivery processes.
  • Resolved customer inquiries efficiently through phone, email, and chat support.
  • Trained new employees on customer service protocols and software systems.
  • Developed training materials to streamline onboarding for new representatives.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.

Education

Bachelor of Arts - Christian Education

Taylor University
Fort Wayne, IN

Skills

  • 12 years in digital content editing and food/recipe publishing
  • Strong writing, editing, and proofreading skills with attention to detail
  • Extensive knowledge of cooking techniques, ingredients, cuisines, and dietary requirements
  • Experienced in SEO optimization, CMS platforms (WordPress, proprietary tools), and image sourcing
  • Excellent project management and remote collaboration skills
  • Proficient in Google Workspace, Microsoft Office Suite, and social platforms
  • Adaptable, deadline-driven, and confident working independently in remote environments
  • Customer service
  • Data entry
  • Computer skills
  • Office administration

Timeline

Administrative Assistant

AirWave Packaging
09.2024 - Current

Content Manager & Recipe Editor

Once a Month Meals
08.2012 - 05.2024

Bachelor of Arts - Christian Education

Taylor University

TECHNICAL TOOLS

WordPress | Google Workspace | Microsoft Office | SEO Tools | CMS Platforms | Canva | Social Media Management | Intercom | Stripe | Trello | AirTable

Similar Profiles

CREATE PROFILE