Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic
Melinda Hartsell

Melinda Hartsell

Newport

Summary

Experienced in customer service and passionate about helping people, I have developed strong skills in public interactions. Committed to improving the day of each individual, I have been motivated throughout my career. Proficient in all Microsoft suites, I offer a valuable asset to your company. Recognized for dedication, quick learning abilities, and a strong work ethic, I am confident in my ability to contribute to your team's success.

Overview

17
17
years of professional experience

Work History

Customer Service Advocate Senior

Optum
09.2022 - Current

Customer Service Specialist

Asurion
08.2020 - 08.2022
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.

Banquet Captain

The Dollywood Company
09.2015 - 09.2019
  • Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
  • Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
  • Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.
  • Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
  • Maintained accurate records of event details, client communications, and financial transactions to ensure seamless organization and execution.
  • Enhanced guest satisfaction by overseeing banquet operations and ensuring smooth execution of events.
  • Ensured compliance with safety regulations, maintaining a safe working environment for both staff and guests.
  • Managed staff scheduling, resulting in reduced labor costs and improved team efficiency.
  • Collaborated with culinary teams to design customized menus, meeting the specific needs of clients and guests.
  • Oversaw timeliness and quality of food delivery at high-volume events.
  • Promoted team collaboration among banquet staff members through effective leadership practices that fostered a supportive work environment.
  • Developed creative solutions for unforeseen issues during events, minimizing disruptions while maximizing guest satisfaction.
  • Improved overall service quality by conducting regular staff training sessions and performance evaluations.

Server

Olive Garden Restaurant
06.2013 - 10.2015
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Home Care Provider-CNA

Home Instead
07.2008 - 05.2011
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.

Education

Business Administration and Management - General

Volunteer State Community College
Gallatin, TN
07.2021

Registered Dental Assistant - Dental Assisting/Assistant

Oak Ridge Dental School
Oak Ridge, TN
01.2001

High School Diploma - General

Cocke County High School
Newport
05.1993

Skills

  • Management
  • Team Leadership
  • Microsoft Office
  • Microsoft Excel
  • Customer Relationship Management (CRM)
  • Microsoft Word
  • Customer Service
  • Call center experience
  • Data entry
  • Administrative support
  • Complaint handling
  • Data collection
  • Computer proficiency
  • Assertiveness
  • Complaint resolution
  • Appointment setting
  • Technical support
  • Microsoft outlook
  • Technical troubleshooting
  • Account management
  • Live chat support
  • Multi-line phone talent
  • Escalation management
  • Credit card processing
  • Policy review
  • Order fulfillment
  • Professional telephone demeanor
  • Social media monitoring
  • Document control
  • Clerical support
  • Call center operations
  • Process optimization
  • Recordkeeping strengths
  • Staff education and training

Timeline

Customer Service Advocate Senior

Optum
09.2022 - Current

Customer Service Specialist

Asurion
08.2020 - 08.2022

Banquet Captain

The Dollywood Company
09.2015 - 09.2019

Server

Olive Garden Restaurant
06.2013 - 10.2015

Home Care Provider-CNA

Home Instead
07.2008 - 05.2011

Business Administration and Management - General

Volunteer State Community College

Registered Dental Assistant - Dental Assisting/Assistant

Oak Ridge Dental School

High School Diploma - General

Cocke County High School
Melinda Hartsell