Career and Transfer Services Specialist
El Paso Community College
09.2024 - Current
Hi, I’m
Melinda Hernandez
Career and Transfer Services Specialist
Timeline
The University of Texas At El Paso
Bachelor of Arts from Technical Theatre
08.2015 - 08.2021
Work History
El Paso Community College
Career and Transfer Services Specialist
09.2024 - Current
Job overview
- Managed high-volume workloads, prioritizing tasks to ensure timely completion and quality results.
- Trained new team members, sharing best practices and ensuring consistent service standards across the department.
- Streamlined service processes for increased efficiency and improved customer experiences.
- Assisted sales teams in designing customized solutions for clients based on their unique needs and requirements.
- Fostered a positive work environment that encouraged collaboration, innovation, and continuous improvement among team members.
- Developed comprehensive training programs designed to enhance the skill sets of both new hires and experienced employees within the organization.
Overview
1
year of professional experience
6
years of post-secondary education
Education
The University of Texas At El PasoEl Paso, TX
Bachelor of Arts from Technical Theatre
08.2015 - 08.2021
Skills
Customer support
Workflow management
Service delivery optimization
Attention to detail
Multitasking and organization
Strong work ethic
Computer skills
Excellent communication
Team collaboration
Performance goals
Documentation and reporting
Client rapport
Tech-Savvy
Staff education and training
Clerical support
Time management
Reliability
Critical thinking
Summary
Results-driven professional prepared for role in service management. Extensive experience in optimizing customer service operations and improving client relations. Known for strong team collaboration and adaptability to changing needs. Proficient in service improvement strategies and conflict resolution.
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