Melinda Short
Akron,OH
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Legal Assistant
Bevan and Associates LPA
05.2024 - Current
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Gathered key information during initial client intake interviews that contributed significantly to the formulation of effective legal arguments.
- Improved client satisfaction with prompt and effective communication regarding case updates and inquiries.
Insurance Agent
The Colhoun Agency Allstate
11.2023 - 05.2024
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
Customer Service Agent
Thrive Pet Health - Beechwold Veterinary Hospital
09.2022 - 10.2023
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Facilitated communications back and forth with Veterinarians and Technicians with customer calls regarding pet needs and emergency issues.
- Entered customer information into customized computer system with Vetspire to document and organize client records.
- Set appointments, surgeries paying attention to time frames needed based on pet needs and veterinarians preferences and notes on client/patient files.
Employee Benefits Specialist/Insurance Agent
CHUBB/Combined Insurance
09.2021 - 05.2022
- Scouted local small business owners and enrolled new clients
- Communicated closely with underwriters
- Lead presentations explaining benefits & options to employees
- Enrolled employees and followed up post enrollment
- Developed and analyzed models to support employee benefit plan rollout both successfully and efficiently.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Checked employees' benefits enrollment for accuracy and inputted all data into secured database.
Licensed Insurance Agent
Allstate Insurance
12.2019 - 09.2021
- Prospect for new business by obtaining client referrals, making cold calls, and engaging in business-building strategies
- Obtained underwriting approval by completing application for coverage.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Upsold additional products and services after identifying customer needs and requirements.
- Work diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations
- Respond to customer calls swiftly to resolve issues and answer questions
Managing Owner
Mindy’s Ohio Mattress
03.2014 - 10.2019
- Generated and closed sales, resolved customer complaints, answered questions, and maintained high level of customer satisfaction
- Used print strategies such as newspaper ads and marketing brochures to bring in and capture new customer business
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Capitalized on social media platforms to increase market awareness and recruit sales agents.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Enhanced product awareness by taking pictures of new and available product offerings and posting to company's website and media accounts.
- Used print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business.
Independent Sales Representative / Unit Leader
Avon Products, Inc
03.2011 - 01.2013
- President’s Club within first year
- Promoted to unit leader with over fifty representatives under my lead
- Established beneficial networking to gain campaign support
- Organized sales paperwork, prepared presentations, recruited new representatives, and finalized contracts
- Coached sales representatives in product specifications, sales incentives and sell- ing techniques, significantly increasing customer satisfaction and loyalty ratings.
Sales Consultant
John Hinderer Honda
10.2011 - 03.2012
- Broke down defensive barriers by engaging customers with active listening & prod- uct knowledge
- Overcame objectives; closed my own sales
- Developed fluid and productive relationship with finance department
- Handled confidential and sensitive customer information
Education
STNA training/certification -
Scotland County Adult Education Center
06.2000
Skills
- Excellent Communication
- Multitasking Abilities
- Self-Motivated
- Attention to Detail
- Problem-Solving
- Good Telephone Etiquette
- Teamwork and Collaboration
- Dependable and Responsible
- Customer Service
- Client Relations
- Customer Follow-Up
Accomplishments
Currently active Life/Health and Property and Casualty Insurance License
Additional Information
- CERTIFICATIONS / LICENSES , Licensed Insurance Agent in the State of Ohio Life, Health, Casualty, Property
- Ordained Minister - Recognized in the State of Ohio - September 2020
Certification
Lifeline to Hope - Caregiver Training Core Course - March 2021
Timeline
Legal Assistant
Bevan and Associates LPA
05.2024 - Current
Insurance Agent
The Colhoun Agency Allstate
11.2023 - 05.2024
Customer Service Agent
Thrive Pet Health - Beechwold Veterinary Hospital
09.2022 - 10.2023
Employee Benefits Specialist/Insurance Agent
CHUBB/Combined Insurance
09.2021 - 05.2022
Licensed Insurance Agent
Allstate Insurance
12.2019 - 09.2021
Managing Owner
Mindy’s Ohio Mattress
03.2014 - 10.2019
Sales Consultant
John Hinderer Honda
10.2011 - 03.2012
Independent Sales Representative / Unit Leader
Avon Products, Inc
03.2011 - 01.2013
STNA training/certification -
Scotland County Adult Education Center
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