MELINDA HERRERA
2621 South Princeton Avenue ,Illinois
Summary
A highly motivated emergency response professional. Skilled in emergency shelter operations, refugee resettlement programming and assistance, case management, and incident management systems.
Overview
16
16
years of professional experience
Work History
Shelter Manager/ Shelter Support Staff
Family Endeavors
06.2022 - 12.2023
- Family Endeavors - Crisis Response
- Managed the operation of the shelter and all related activities
- Monitored and maintained high standards of physical safety in the shelter unit as evidence by daily reports, accident reports, investigation reports, and compliance with all safety regulations
- Planned and provided training and supervision of staff through meetings and individual sessions, or as needed based upon performance
- Identified systems and operations problem areas and made recommendations for improved performance
- Coordinated with stake holders and other entities involved in the programming of the project.
Recruiting Manager
San Antonio Staffing
03.2012 - 03.2022
- Personnel Services – Intermittently
- Oversaw the full cycle of recruitment including sourcing, screening, interviewing, testing, and offering candidates
- Regularly evaluated the recruiting process to identify potential areas for improvement
- Managed applicant database and tracking system to ensure data integrity and compliance with federal regulations
- Partnered with upper management to develop staffing strategy for current and future needs
- Trained and supervised recruiter team on using updated recruiting techniques and tools.
Shelter Support Staff
Direct Care Personnel, Family Endeavors
06.2018 - 03.2019
- Respond to emergency services
- Direct Care for undocumented children in Tornillo, TX emergency camp
- Daily supervision and assistance and guidance with daily routines and activities.
Call Center Manager
MMC Group
08.2010 - 01.2012
- Professional Quality Services
- Lead operations by initiating, coordinating, and enforcing program procedures
- Maintained quality service by enforcing quality and customer standards, analyzing and resolving quality and customer service problems, and recommending system improvements
- Generating reports and presenting information to upper-level managers or other parties
- Ensure employees work productively and develop professionally
- Appropriately communicate organization information through department meetings, one- on-one meetings, and appropriate email, and regular interpersonal communication.
Manager
QVC INC
08.2007 - 04.2010
- Accomplished department objectives by managing staff; planning and evaluating department activities
- Monitored store activity and ensuring it is properly provisioned and staffed
- Work with store security to investigate any suspicious activity and prevent loss of merchandise
- Achieved Financial objectives by preparing an annual budget, scheduling expenditures, and analyzing variances
- Use the appropriate software to keep track of inventory losses and/or shrinkage.
Education
Associate of Arts -
San Antonio College
San Antonio, TX06.1982
Skills
- Leadership
- Communication
- Problem-Solving
- Strategic Planning
- Organization
- Time Management
- Critical Thinking
- Adaptability
- Coaching
- Proficient in Microsoft Office; Word, Excel, Publisher and Outlook
- Certified Computer Internet Web Professional
- Trained in data entry
Timeline
Shelter Manager/ Shelter Support Staff
Family Endeavors
06.2022 - 12.2023
Shelter Support Staff
Direct Care Personnel, Family Endeavors
06.2018 - 03.2019
Recruiting Manager
San Antonio Staffing
03.2012 - 03.2022
Call Center Manager
MMC Group
08.2010 - 01.2012
Manager
QVC INC
08.2007 - 04.2010
Associate of Arts -
San Antonio College
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