Melinda Herrera
Alamo,TX
Summary
Detail-oriented and dependable administrative professional with experience in clerical support, invoicing, recordkeeping, and front-office operations. Strong customer service background with proven ability to handle confidential information, manage data accurately, and support daily office needs in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Clerk's Helper
Belinda Gomez
San Juan
01.2025 - Current
- Perform daily clerical and administrative duties to support office operations
- Process invoices and verify accuracy of records and documentation
- Enter and maintain detailed data in company systems with high accuracy
- Answer multi-line phone system and assist customers, vendors, and staff
- Organize and maintain confidential files and records
- Communicate professionally in person, by phone, and via email
- Support management with reports, filing, and general office tasks
Small Business Owner
Infinity Mums
TX
09.2022 - Current
- Identified new technologies that could be used to improve efficiency and productivity.
- Assisted with scheduling appointments for clients and visitors.
- Reviewed sales reports and adjusted sales activities or expenses to better meet budgets.
- Developed business plans and strategies to grow small business.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Resolved any customer complaints or issues in a timely fashion matter.
Customer Service Pharmacy Cashier
Trino Pharmacy
Alamo, TX
06.2011 - 08.2014
- Answered phone calls to assist customers with questions and orders.
- Scanned items and checked pricing on cash register for accuracy.
- Assisted pharmacy staff with prescription filling and other tasks as needed.
- Maintained clean and organized checkout and retail areas to ensure a pleasant shopping experience.
- Participated in team meetings to discuss new initiatives or changes in processes.
- Processed customer transactions for prescription and over-the-counter medications accurately and efficiently.
- Ensured all safety protocols were followed when handling medications or hazardous materials.
- Handled phone inquiries, providing information on store hours, services, and prescription status.
Education
Medical Assistance - Medical
Kaplan College
Pharr, TX05-2009
High School Diploma -
PSJA Memorial High School
Alamo, TX05-2001
Medical Technology
South Texas College
Weslaco, TXSkills
Accounting oversight
Business operations leadership
Business growth and retention
Planning and execution
Business marketing
Budget management
Data entry
Invoice processing
Customer service
Record management
Multi-line phone operations
Scheduling appointments
Confidential file handling
Telephone etiquette
Timeline
Clerk's Helper
Belinda Gomez
01.2025 - Current
Small Business Owner
Infinity Mums
09.2022 - Current
Customer Service Pharmacy Cashier
Trino Pharmacy
06.2011 - 08.2014
Medical Assistance - Medical
Kaplan College
High School Diploma -
PSJA Memorial High School
Medical Technology
South Texas College