Melinda Hill
Maple Valley
Summary
Experienced with comprehensive client assessments, ensuring personalized care plans are in place. Utilizes strong communication and coordination skills to effectively manage client services. Track record of fostering positive client relationships and achieving measurable improvements in client well-being.
Overview
17
17
years of professional experience
Work History
Lead Teacher
Eastridge Christian Learning Center
09.2024 - Current
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Implemented assessment tools that monitored student progress throughout the year, allowing for targeted interventions when needed to close achievement gaps.
Lead Toddler Teacher
SonShine Learning Center
08.2024 - 09.2024
- Promoted early literacy skills through engaging storytime sessions, interactive word games, and letter recognition activities.
- Created a nurturing classroom environment that supported the social-emotional growth of young learners.
- Maintained accurate records of student attendance, behavior incidents, and academic progress, ensuring confidentiality and compliance with school policies.
- Developed strong relationships with parents through regular communication, resulting in increased involvement in their children''s education.
- Increased child engagement with creative lesson plans tailored to individual needs and interests.
- Allowed for ample outdoor discovery time in schedule each day.
- Established routines and procedures that promoted a sense of orderliness, predictability, and security for toddlers.
Amazon Delivery Driver
Silverback Parcel LLC
04.2024 - 08.2024
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
Front Desk Coordinator
The Kids Dentist
08.2023 - 12.2023
- Managed and coordinated daily front desk operations at The Kids Dentist, including patient scheduling, records management, and billing, ensuring smooth workflow and enhanced patient experience
Financial Coordinator
Sumner Veterinary Hospital
11.2022 - 04.2023
- Managed financial transactions by accurately calculating and conveying cost estimates for hospitalizations and procedures
- Ensured seamless service by efficiently processing patient deposits and confirming procedure appointments
- Provided continuous financial updates for hospitalized patients, enhancing transparency and customer satisfaction
Patient Access Supervisor
Conifer Health Solutions at St. Michaels
05.2022 - 07.2022
- Oversaw patient access representatives in Labor and Delivery and Procedures department, effectively managing staff schedules and patient registration
- Administered payroll responsibilities through Kronos, ensuring timely and accurate compensation for all team members
Practice Manager
Cedar Creek Animal Clinic/Pathway Vet Alliance
04.2021 - 04.2022
- Oversaw a team of 12, conducting interviews and hiring processes, effectively maintaining a well-equipped, competent workforce
- Administered the practice's budget, reviewed profit and loss statements monthly and quarterly, ensuring financial stability and growth
- Led regular staff and leadership meetings, coordinated quarterly inventory, and handled accounts payable and expense reports, facilitating seamless operational processes
Front Desk Receptionist/Financial Coordinator
The Center for Oral and Maxillofacial Surgery
09.2020 - 01.2021
- Coordinated scheduling for initial examinations and surgical procedures, enhancing operational efficiency
- Managed dental benefit verification and financial discussions with patients, ensuring full transparency and understanding
- Handled billing for visits and procedures, including posting insurance and private payments, and secured predeterminations as required, improving financial accuracy and patient satisfaction
Administrative Assistant
Sound Retina
08.2019 - 12.2019
- Streamlined administrative tasks for the executive director, including creating PowerPoint presentations, organizing staff meetings, and coordinating corporate events
- Managed monthly reconciliation of nine accounts using Quickbooks, handled accounts payable, issued reimbursements, and inputted expense reports, effectively maintaining financial accuracy
- Facilitated operations by arranging meetings, providing operational support, and coordinating travel arrangements for technicians and doctors, ensuring efficient functioning of the clinic
Client Service Coordinator
River Valley Psychological Services
06.2018 - 07.2019
- Coordinated scheduling for a diverse team of medical professionals, ensuring smooth operations and efficient patient care
- Managed a broad range of administrative tasks, including coding for billing, processing medication requests, collecting payments, and handling insurance EOBs, contributing to the overall efficiency of the practice
Veterinary Assistant
Auburn South Veterinary Hospital
04.2015 - 06.2018
- Provided comprehensive care for hospitalized and boarding animals, ensuring their comfort and wellbeing
- Coordinated appointment schedule, facilitating efficient patient flow and optimizing use of resources
- Monitored vital signs of anesthetized patients and administered subcutaneous injections, contributing to successful treatment outcomes
Receptionist
VCA Redwood Animal Hospital
11.2014 - 02.2015
- Demonstrated effective multitasking by managing incoming calls, scheduling appointments, and maintaining patient check-in and check-out procedures
- Enhanced operational efficiency through diligent preparation of charts for the following day, careful review of estimates, and accurate filling of prescriptions
Referral Coordinator for Internal Medicine
VCA Veterinary Specialty Center
06.2013 - 12.2014
- Coordinated a robust scheduling system for two distinct veterinarians, optimizing the clinic's productivity and service delivery
- Communicated effectively with clients through email and phone, providing accurate information concerning pricing and procedures, thus enhancing customer satisfaction
- Handled veterinary referrals and meticulously prepared charts for upcoming appointments, ensuring smooth operations and readiness for every consultation
Office Assistant
Clear Creek Systems
02.2012 - 08.2012
- Streamlined inventory management processes, ensuring optimum stock levels and efficient warehouse operations
- Oversaw expense reporting for a team of five, and effectively coordinated office supply orders, resulting in improved operational efficiency
Administrative Assistant
Kingman Winslow, LLC
08.2010 - 05.2011
- Efficiently coordinated company-wide communications, including client correspondence and the distribution of tax returns, demonstrating strong organizational skills and attention to detail
- Handled multiple administrative tasks simultaneously, such as managing monthly payments, overseeing job postings, and facilitating interview scheduling while also maintaining seamless telephone operations
Medical Receptionist
Proliance Surgeons
06.2008 - 02.2010
- Managed and verified insurance details for clientele, ensuring the smooth processing of medical services
- Coordinated appointment scheduling, facilitated patient reception, and efficiently processed medical record requests while maintaining the preparation of patient charts for upcoming appointments
Education
Bachelor of Arts - Psychology
Washington State University
Pullman, WA12.2008
Associate of Arts - General Studies
Green River Community College
Auburn, WA12.2008
Skills
- Conflict resolution
- Behavior modeling
- Key decision making
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Lead Teacher
Eastridge Christian Learning Center
09.2024 - Current
Lead Toddler Teacher
SonShine Learning Center
08.2024 - 09.2024
Amazon Delivery Driver
Silverback Parcel LLC
04.2024 - 08.2024
Front Desk Coordinator
The Kids Dentist
08.2023 - 12.2023
Financial Coordinator
Sumner Veterinary Hospital
11.2022 - 04.2023
Patient Access Supervisor
Conifer Health Solutions at St. Michaels
05.2022 - 07.2022
Practice Manager
Cedar Creek Animal Clinic/Pathway Vet Alliance
04.2021 - 04.2022
Front Desk Receptionist/Financial Coordinator
The Center for Oral and Maxillofacial Surgery
09.2020 - 01.2021
Administrative Assistant
Sound Retina
08.2019 - 12.2019
Client Service Coordinator
River Valley Psychological Services
06.2018 - 07.2019
Veterinary Assistant
Auburn South Veterinary Hospital
04.2015 - 06.2018
Receptionist
VCA Redwood Animal Hospital
11.2014 - 02.2015
Referral Coordinator for Internal Medicine
VCA Veterinary Specialty Center
06.2013 - 12.2014
Office Assistant
Clear Creek Systems
02.2012 - 08.2012
Administrative Assistant
Kingman Winslow, LLC
08.2010 - 05.2011
Medical Receptionist
Proliance Surgeons
06.2008 - 02.2010
Bachelor of Arts - Psychology
Washington State University
Associate of Arts - General Studies
Green River Community College
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