Summary
Overview
Work History
Education
Skills
Timeline
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Melinda Hinton

Barnesville,GA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

16
16
years of professional experience

Work History

System Administrator

Upson Regional Medical Center
09.2022 - Current
  • Configured hardware, devices and software to set up work stations for employees.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Installed, modified and repaired software and hardware to resolve technical issues.
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Built and provided basic end-user troubleshooting and desktop support on Windows systems.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Assisted customers with product selection based on stated needs, proposed use and budget.
  • Provided on-call support for critical hardware and software issues.
  • Created and administered profiles and accounts, also maintaining systems documentation.
  • Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
  • Installed and upgraded VPN internal and third party software Global Protect.
  • Spearheaded inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement parts.
  • Oversaw IT activities to maintain operations by maintaining laptops, tablets and PDAs for 1,000 users.

System Administrator

Irwin Army Community Hospital, S. Army
03.2009 - 01.2016
  • Served as the primary Systems Configuration Control Manager (SCCM), Active Directory (AD), and
  • Group Policy Objects (GPO)
  • Knowledge of and proficiency with the implementation, installation,configuration, management, support and troubleshooting of Microsoft Windows servers, SCCM, AD
  • GPO, and VMware vSphere
  • Comprehensive knowledge of server virtualization, DNS, DHCP, networkaddressing, network protocols, server management tools, and remote access technology utilized toadminister remote systems
  • Served as the alternate VMware Virtualization administrator, and NetApp
  • Storage Administrator
  • As the primary SCCM Administrator, responsible for setup and configuration ofall infrastructure aspects, server setup, OS deployment, driver setup and troubleshooting any relatedissues for 2,500 clients including servers, workstations, laptops, and tablets
  • Worked closely with otherteams including Systems Administrators, Desktop Support, Networking, and Information Assurance
  • Maintained and managed various Windows Platforms such as Windows Server 2003, 2008/2008
  • R2, Server 2012/2012 R2 and Windows 7
  • Established and maintained all software distribution bycustomizing collections/packages/applications/deployment
  • Captured images, configured boot imagesand distribution points, manage drivers and developed task sequence for OSD
  • Deploy monthly securityand software updates
  • Assisted the Information Assurance team in coordinating mass remediation of
  • Information Assurance Vulnerability Management (IAVM)
  • Planned and executed Software upgradesto meet deadlines given by Medical Command (MEDCOM) and the Defense Health Agency (DHA)
  • Monitored Microsoft SCCM platform health, client health and mitigate identified problems
  • Remediatedfailed software and patch deployment
  • Troubleshoot package installation, update and OS deploymentissues by analyzing SCCM logs
  • As primary Active Directory Administrator, responsible for the design,implementation and administration of the enterprise Active Directory environment
  • Ensured overallsecurity and integrity of managed organizational unit's (OU) with access control list and lowest levelpermissions
  • Account management including creation/deletion/management of objects, i.e
  • Local useraccounts, groups, workstations, servers, and printers
  • Regularly perform housekeeping duties to keepclear of stale, unused, expired, and other no longer needed objects
  • Process ticket requests through
  • Remedy for access to programs, and folders containing user data on servers
  • Maintained group drivemappings via login script
  • Group Policy Object (GPO) creation, troubleshooting, and management
  • Verifynew software deployments and GPO policies work by testing them in a test domain as appropriate
  • Work collectively with the domain admins and with other OU administrators
  • Additional duties includedmaintaining an inventory of all servers, network devices, and other components and equipment asneeded
  • Provided technical assistance to the Clinical System Administrator on healthcare specific systemapplications such as CHCS / AHLTA, Qflow, and all future enhancements
  • Liaise with third-party supportand equipment vendors in support of new hospital's Information Technology infrastructure and migration
  • Trained and advised the Customer Support/Help Desk team while providing Tier I/II customer servicesupport
  • Advertise IMD alerts to all networked systems through the AtHoc web system
  • Experience inensuring security policies, procedures and regulations is strictly followed in processing and controllingaccess to sensitive unclassified information, and Personal Health Information (PHI)
  • Experience analyzingmalfunctions related to hardware and software
  • Ability to understand and gain new knowledge in allaspects of Information Technology while working independently and as a team.

Computer Assistant

U.S. Army
03.2008 - 02.2009
  • Responsible for operations and activities of the Tier 2 Level Support; provides a full range of informationtechnology customer support services, including various end user desktop environment and telephonecustomer support, troubleshoot and resolve end user hardware and software problems; open, monitorstatus, and close trouble tickets and add pertinent information into the Remedy Helpdesk Console version0; administer remote support and troubleshoot client systems using Microsoft Windows XP, Windows, Office 2003, Exchange 2003; utilizing Microsoft Windows XP Management Console 2.0 Active
  • Directory Version 5.2, Foundry Iron View Network Manager, Systems Management Server Version 2, and
  • Dynamic Host Control Protocol Server Application 5.2 to diagnoses and resolve problems in responseto customer reported incidents, network operations, and apply maintenance concepts and methods,and network architecture principles and concepts to troubleshoot network problems
  • Installs, configures,troubleshoot, HP, Dell, and Xerox platform printers to six Print Server paths over the Microsoft Windows
  • XP OS utilizing Windows Server 2003 R2 MMC in response to customer requirements; installs, configures,upgrades, sets up and troubleshoot all warranted hardware and authorized software components,ensuring compatibility with existing systems and other system interfaces, and testing for systemmalfunctions; tracks the status of customer issues using Remedy Help Desk Support Console 4.0 toassure resolution, records resolution, and performs call backs to customers regarding status of problem
  • Receives, responds to, and ensures resolution of all types of help center calls, assist with computerconfiguration, troubleshooting software and network connectivity issues, create, update, reset, anddelete subscriber accounts in coordination with Information Management Officers (IMO)
  • Perform basicnetwork and telephone trouble-shooting and coordinate with application representative to resolve userissues, referring more difficult problems to the appropriate levels
  • Applies appropriate security measuresconsistent with approved security standards; provide training, as required, to other team members,update assets upon completion of fielding new equipment with i.e
  • Architecture numbers, serial numbers,status etc, ensures accountability for equipment by properly maintaining and reconciling hand receiptsfor issues and turn ins; maintain awareness of current trends in information technology, through contactswith commercial and military community to retain currency in the field of information technology, andperforms varied research and periodical searches to identify current trends in information systems,hardware, software, and training
  • Stays abreast of the status of each computer/server using Microsoft

Education

Software Development and Security

University of Maryland-University College

Skills

  • TCP/IP
  • Security
  • VPN
  • SCCM
  • VMWare
  • SAN
  • VCenter
  • DoD experience
  • Active Directory
  • Microsoft Windows Server

Timeline

System Administrator

Upson Regional Medical Center
09.2022 - Current

System Administrator

Irwin Army Community Hospital, S. Army
03.2009 - 01.2016

Computer Assistant

U.S. Army
03.2008 - 02.2009

Software Development and Security

University of Maryland-University College

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Melinda Hinton