Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Melinda Hoffman

Delano,MN

Summary

Proactive Area Credit Coordinator with extensive experience in credit evaluations, payment negotiations, and account reconciliations. Skilled in portfolio management, credit risk mitigation, and financial record accuracy. Known for supporting business growth, improving cash flow, and maintaining strong client relationships. Looking to leverage the experience into a role as a National Credit Coordinator.

Overview

16
16
years of professional experience

Work History

Area Credit Coordinator

US Foods
03.2018 - Current
  • Manage a portfolio of 50 local and national sellers.
  • Conduct thorough credit evaluations for new customers to assess their financial stability and determine appropriate credit limits.
  • Make decisions and recommendations about extending lines of credit.
  • Negotiate payment plans and credit terms with delinquent customers.
  • Maintain accuracy in financial records by reconciling account discrepancies, preventing future errors or confusion.
  • Support department's month-end closing processes.
  • Participate in ongoing professional development opportunities to stay current with industry trends, regulations, and best practices.
  • Collaborate with sales teams to establish credit limits, enabling business growth while minimizing risks.
  • Track and monitor outstanding accounts.
  • Reduce bad debt losses by diligently monitoring customer accounts and taking appropriate action for overdue payments.
  • Enhance cash flow by ensuring timely collection of outstanding receivables through regular follow-ups with customers.

Receptionist

US Foods
02.2017 - 03.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with customers and all office personnel.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Organized, maintained and updated information in computer databases.
  • Tracked important information in Excel spreadsheets and ran reports for multiple internal departments.

Bartender

Jakes City Grille
05.2014 - 05.2017
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
  • Improved team morale and efficiency, leading by example and offering support during peak hours.
  • Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.

Assistant Manager

Olive Garden
09.2008 - 03.2014
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Maintained and minimized food cost.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.

Education

No Degree -

New Mexico State University
Las Cruces, NM

High School Diploma -

Carlsbad High School
Carlsbad, NM
05.1997

Skills

  • Risk analysis
  • Proficient in Microsoft Outlook, Word, Excel, Powerpoint
  • Dun & Bradstreet
  • Portfolio Management
  • Credit risk mitigation
  • Account Reconciliation
  • SOX Compliance
  • Credit Reporting Systems (Experian, Equifax)
  • Credit Investigations
  • UCC Filings
  • Verbal and written communication
  • Self Motivation (Currently Fully Remote)

Affiliations

  • HOLA ERG
  • WIN (Women in Network) ERG

Timeline

Area Credit Coordinator

US Foods
03.2018 - Current

Receptionist

US Foods
02.2017 - 03.2018

Bartender

Jakes City Grille
05.2014 - 05.2017

Assistant Manager

Olive Garden
09.2008 - 03.2014

No Degree -

New Mexico State University

High School Diploma -

Carlsbad High School

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Melinda Hoffman