Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melinda Holmes

Austin,TX

Summary

Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.

Personable Medical Assistant bringing several years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.

Knowledgeable certified medical assistant with exceptional background over several years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care.

Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Empathetic, effective and motivated professional combines extensive clinical experience and knowledge with compassion. Detailed understanding of protocols governing medical test preparation and documentation. Vital asset for processing medical and insurance claims.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Outgoing student pursuing flexible part-time employment with weekend and evening shift options.

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

3
3
years of professional experience

Work History

Medical Assistant

Staffmark Staffing
Houston , TX
05.2022 - Current
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Filed insurance claims forms in accordance with applicable regulations.
  • Inspected equipment to ensure proper working order prior to use on patients.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.

Customer Care Representative

Staffmark
Austin, TX
04.2021 - 02.2023
  • Resolved customer complaints promptly and professionally.
  • Analyzed trends in call volume data in order to anticipate peak periods and adjust staffing accordingly.
  • Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
  • Processed orders accurately and efficiently according to established procedures.
  • Gathered customer feedback to suggest improvements for products and services.
  • Identified opportunities to upsell additional services when appropriate.
  • Utilized problem-solving techniques such as root cause analysis to identify recurring issues that could be addressed proactively.
  • Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
  • Provided accurate, valid, and complete information to customers.
  • Answered customer inquiries over the phone and via email.

Education

GED -

Bastrop High School
Bastrop, Tx
05-2006

Associate of Arts - Financial Planning And Services

The College of Health Care Professions
Houston, TX

Skills

  • Data Entry
  • Medical Terminology
  • Payment Collection
  • Patient Flow Management
  • HIPAA Compliance
  • Patient Scheduling
  • Medical Billing
  • Inventory Management
  • Electronic Medical Records
  • Customer Service

Timeline

Medical Assistant

Staffmark Staffing
05.2022 - Current

Customer Care Representative

Staffmark
04.2021 - 02.2023

GED -

Bastrop High School

Associate of Arts - Financial Planning And Services

The College of Health Care Professions
Melinda Holmes