Melinda Howard
Certified Nursing Assistant
Williamsburg,KY
Summary
I enjoy working independently or as a team, and I am always eager to learn. I enjoy working with the public and meeting new people. I am organized and hard working. I have skills in using various computer programs (Microsoft Excel, Microsoft Office, Word Processor, Microsoft Word, Spread Sheet). I am dependable and stay on task.
Overview
21
21
years of professional experience
Work History
PCA
Horizon Health Care
London, KY
03.2022 - Current
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Planned, prepared and served meals and snacks
- Ran errands for clients, did shopping, and picked up other necessities.
- Recognized and reported abnormalities or changes in clients' health status to case Supervisor.
- Shopped for groceries regularly in order to keep house stocked with necessities.
- Scheduled and accompanied clients to medical appointments.
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
PCA
Baptist Health Corbin
Corbin, KY
09.2021 - 03.2022
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Remained alert to problems or health issues of clients and competently responded.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Supported patient admissions, discharges and transfers to promote team productivity.
- Collected and transported specimens to prepare for lab testing.
- Assisted nursing staff with respiratory, cardiopulmonary and physical therapies.
Certified Nursing Assistant
Williamsburg Health And Rehabilitation
Williamsburg, KY
03.2021 - 09.2021
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Obtained client medical history, medication information, symptoms and allergies.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Transported patients between rooms and appointments or testing locations.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Staffed Residence
Cumberland River Behavioral Health
Corbin, KY
01.2018 - 04.2021
- Devised strategies to reduce expenses, modernize operations and revamp procedures to improve institution operations.
- Kept institution financially sound by tracking expenses and maintaining detailed records.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Obtained client medical history, medication information, symptoms and allergies.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Transported patients between rooms and appointments or testing locations.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
Call Center Customer Service Representative
Senture
London, KY
03.2020 - 09.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Resolved concerns with products or services to help with retention and drive sales.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
Certified Nursing Assistant
Corbin Health And Rehab
Corbin, KY
03.2016 - 01.2018
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Obtained client medical history, medication information, symptoms and allergies.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Transported patients between rooms and appointments or testing locations.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Staffed Residence
Cumberland River Behavioral Health
Corbin, KY
08.2012 - 03.2016
- Consulted with government regulatory and licensing agencies to verify institutional conformance with applicable standards.
- Devised strategies to reduce expenses, modernize operations and revamp procedures to improve institution operations.
- Kept institution financially sound by tracking expenses and maintaining detailed records.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Obtained client medical history, medication information, symptoms and allergies.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Transported patients between rooms and appointments or testing locations.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
Certified Nursing Assistant
Williamsburg Healthcare And Rehabilitation Center
Williamsburg, KY
10.2010 - 05.2012
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Obtained client medical history, medication information, symptoms and allergies.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Transported patients between rooms and appointments or testing locations.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Cashier
Butch's Market
Williamsburg, KY
12.2001 - 09.2010
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained cash drawer of $300 or more per shift.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Completed inventory counts and ordered merchandise.
- Reviewed weekly sales ads and monitored price changes.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
Education
GED -
Whitley County High School
Williamsburg, KY12.2003
Skills
- Equipment Cleaning and Inspection
- Linen Changing
- Social Perceptiveness
- Linens Management
- Patient Care Services Coordination
- Patient Transport
- Sterilizing Equipment Use
- Equipment Disinfection and Sterilization
- Patient Lifting
- Medical Equipment Transport
- Community Activities
- Repair and Maintenance Documentation
- Quality Patient Care
- Patient Care Monitoring
- Alcohol Rubs
- Bathing and Dressing
- Client Requirements
- Healthy Living Activities
- Healthy Meal Preparation
- Client Documentation
- Folding Clothing
- Light Signaling
- Medical Laboratory Procedures
- Personal Hygiene Assistance
- Research Prowess
- Individual Service Plans
- Patient Care and Monitoring
- IV Discontinuation
- Practice Assistance
- Isolation Precautions
- Direct Supervision
- Height and Weight Measurement
- Outpatient Care
- Patient Rapport
- Feeding Assistance
- Simple Dressings
- Special Dietary Requirements
- Admissions Support
- Medical Supply Monitoring
- Medical Triage
- Heel Sticks
- Patient Admission
- Computer Literacy
- Medical Histories and Vital Statistics
- Hospice and Palliative Care
- Facilitating Change
- Reading Comprehension
- General Housekeeping
- Behavior Redirection
- Mental Health Care
- Patient Information Collection
- Emotional Support
- Quality Program Protocols
- Acute and Rehabilitative Care
- Patient Safety
- Well Completion
- Housekeeping Duties
- Crutch Fitting
- Lighting Support
- Taking Vital Signs
- Mobility Devices
- Range of Motion Exercises
- Proper Staffing
- Post-Mortem Care
- Assisting with Daily Living
- Foley Catheter Insertion and Removal
- Knowledge of State Regulations
- Non Medical Supply Storage
- Medical Waste Disposal
- Client Satisfaction
- Water Quality Testing
- Message Delivery
- Unit Wellness
- Treatment Room Sanitation
- Vitals Collection
- Machine Preparation
- Serving and Collecting Food Trays
- Ambulance Transfer
- Sharps Disposal
- Prioritizing Patients
- Floor Assignments
- Environmental Policies Compliance
- Lab Specimens and Collections
- Complex Problem-Solving
- Medication Side Effect Knowledge
- Creative Thinking
- Vital Statistics Recording
- Tracking Symptoms
- Video Recordings
- Activities of Daily Living (ADL) Assistance
- Materials Recycling
- Bed Making and Linen Changes
Timeline
PCA
Horizon Health Care
03.2022 - Current
PCA
Baptist Health Corbin
09.2021 - 03.2022
Certified Nursing Assistant
Williamsburg Health And Rehabilitation
03.2021 - 09.2021
Call Center Customer Service Representative
Senture
03.2020 - 09.2020
Staffed Residence
Cumberland River Behavioral Health
01.2018 - 04.2021
Certified Nursing Assistant
Corbin Health And Rehab
03.2016 - 01.2018
Staffed Residence
Cumberland River Behavioral Health
08.2012 - 03.2016
Certified Nursing Assistant
Williamsburg Healthcare And Rehabilitation Center
10.2010 - 05.2012
Cashier
Butch's Market
12.2001 - 09.2010
GED -
Whitley County High School
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