Summary
Overview
Work History
Education
Skills
Accomplishments
HONOR AWARDS
Timeline
Generic

Melinda Howard

Kansas City

Summary

Goal-oriented IT Risk Manager with exceptional expertise in Archer architecture, dedicated to leading, developing, and automating business processes tailored to internal and client needs. Proven ability to deliver high-quality risk management and compliance solutions through innovative risk technology. Recognized as a Subject Matter Expert in Archer, with experience as a Lead Coach and Speaker at the Archer Summit. A technology professional with a track record of enhancing systems and aligning technical solutions with business objectives, consistently driving projects from inception to successful completion while contributing to organizational growth.

Overview

20
20
years of professional experience

Work History

Lead IT Risk Management

SS&C/DST Technologies
09.2013 - 10.2025
  • Lead IT Risk Manager/Archer Admin
  • Develop business processes for internal and external clients, discussing business approaches, level of effort, and project management
  • Provide strong feedback to clients, stakeholders, and business units executives requirements. Problem solve and strategize various options, achieving the best approach for the best outcome
  • SME/Archer Admin - Lead, coach, and train basic functionality of Archer. Develop business requirements using DDE, Data Feeds, Advance Workflow, Dashboards, Reports, Notifications and more. Maintain and update Archer/Third Party Vendor Portal
  • Develop Risk Program, Policy and Compliance, Business Continuity and Disaster Recovery, and maintain Enterprise Risk Register
  • Manage Risk Assessments
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Managed time efficiently in order to complete all tasks within deadlines.

Customer Care Advocate Medicare Division

United Healthcare
09.2009 - 12.2011
  • Process Claims
  • Answered incoming calls; assist customers/pharmacies/physicians with medical orders
  • Educate customers on benefits, use of plan, formulary, premiums, status or orders and claims.
  • Assist customers with online support

Quality Assurance/Lead

Hooper Holmes
10.2005 - 04.2009
  • Achievements/Tasks
  • Monitor phone calls and written interviews
  • Provide training, coaching, feedback and assistance to customer service representatives regarding new policies and procedures
  • Ensure the guidelines of compliance are followed

Education

Computer Science -

Lincoln University
Jefferson City, MO
05.2003

Skills

  • Archer administration
  • Effective verbal communication
  • Strong organizational skills
  • Workplace professionalism
  • Computer science expertise
  • Client support
  • Resource management efficiency
  • Risk management framework
  • Comprehensive risk assessment
  • ServiceNow platform expertise
  • Third-party advisory expert
  • Archer vendor management
  • Comprehensive risk analysis

Accomplishments

  • Resolved product issue through consumer testing.
  • Collaborated with various teams in the development of automating business practices.

HONOR AWARDS

Best Exceptional Customer Service/Great Days Trophy (2017-01 - 2017-04)

Timeline

Lead IT Risk Management

SS&C/DST Technologies
09.2013 - 10.2025

Customer Care Advocate Medicare Division

United Healthcare
09.2009 - 12.2011

Quality Assurance/Lead

Hooper Holmes
10.2005 - 04.2009

Computer Science -

Lincoln University

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