Melinda Howard
St. Cloud,FL
Summary
Dynamic sales leader with a proven track record at Osceola Memory Gardens, excelling in relationship building and sales team training. Expert in client relationship management and lead generation, I consistently achieved revenue growth through innovative strategies and effective communication. Passionate about mentoring teams to exceed performance goals while enhancing customer satisfaction.
Overview
2026
2026
years of professional experience
Work History
Family Service Counselor
Osceola Memory Gardens
07.2021 - Current
- Guided families through pre-need and at-need arrangements with compassion and understanding.
- Assisted clients in selecting suitable memorialization options tailored to individual preferences.
- Educated families on available services, ensuring clarity and support during difficult times.
- Collaborated with funeral directors to coordinate services and streamline client experiences.
- Trained new staff on company policies, procedures, and best practices for family service counseling.
- Developed personalized follow-up plans to ensure continued support for grieving families.
Manager
Cracker House Saloon
2002 - 2008
- Oversaw daily operations ensuring efficient service delivery and customer satisfaction.
- Managed staff scheduling to optimize labor costs and enhance team productivity.
- Implemented training programs for new hires, improving onboarding processes and employee retention.
- Developed promotional strategies that increased customer engagement and boosted sales revenue.
- Analyzed inventory levels, reducing waste through effective stock management practices.
- Led regular team meetings to address performance issues and maintain high service standards.
- Enhanced operational workflows by identifying areas for process improvement and implementing solutions.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
Sales Manager
Neptune Society
07.2019 - 07.2021
- Developed and implemented sales strategies to enhance client engagement and revenue growth.
- Trained and mentored sales team on best practices and product knowledge.
- Analyzed market trends to adjust sales tactics and improve performance outcomes.
- Collaborated with marketing to create targeted campaigns that increased lead generation.
- Conducted regular performance reviews to ensure sales targets were consistently met.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
Owner/Operator
Big Chief Construction
06.2016 - 08.2018
- Managed daily construction operations, ensuring project timelines and quality standards were met.
- Supervised team members, providing guidance and training to improve skill levels.
- Implemented safety protocols, reducing workplace incidents and enhancing employee awareness.
- Coordinated with subcontractors to streamline project workflows and communication channels.
- Developed project budgets, optimizing resource allocation for maximum efficiency.
- Analyzed project performance, identifying areas for process improvement and cost reduction.
- Established client relationships, securing repeat business through exceptional service delivery.
- Managed day-to-day business operations.
Education
Sales & Marketing
ICCFA University
Atlanta, GA07.2025
Skills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Verbal and written communication
- Product knowledge
- Sales expertise
- Sales presentations
- Client relationship management
- Positive and upbeat
- Goal setting
- Rapport and relationship building
- KPI tracking
- Lead generation
- CRM software
- Prospecting skills
Timeline
Family Service Counselor
Osceola Memory Gardens
07.2021 - Current
Sales Manager
Neptune Society
07.2019 - 07.2021
Owner/Operator
Big Chief Construction
06.2016 - 08.2018
Manager
Cracker House Saloon
2002 - 2008
Sales & Marketing
ICCFA University