Years of Professional Experience
Melinda Hunley
Administrative Professional
Bakersfield,CA
Summary
Dedicated professional instructor with 26 years of experience in adult education and management. Expert in closely monitoring student progress while implementing modern educational techniques into daily practices. Committed to long-term student success through a well-rounded education.
Organized and dedicated Administrative Assistant with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
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Years of Project Tracking, Budget and Administrative Experience
Work History
Fire Emergency Communications Center Management
Kern County Fire Department
Bakersfield , CA
10.1995 - 03.2022
- Began my career as an entry-level dispatcher within 10 years promoted to Communications Center Manager.
- Managed and motivated 33 employees to be productive and engaged in work.
- Trained supervisory staff to facilitate employee conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Provided Certified Training Officer and Supervisory training to all senior staff as regional instructor for the Association of Public Safety Professionals (APCO).
- Created a model for all employees to grow, be successful, and be promoted.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers, and stakeholders to keep everyone on the same page and working toward established goals.
- Planned and budgeted accurately to provide the center with the resources needed to operate smoothly, and to local, state, and federal standards and guidelines.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed, and hired employees and implemented a Certified Training Officer program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport among employees to boost center morale and promote employee retention.
- Leveraged data and analytics to make informed decisions to drive improvements in training, protocols, and technology.
- Ensured quality assurance practices met local, state, and federal guidelines.
Senior Bookkeeper III
Bakersfield City School District
Bakersfield , CA
09.1984 - 10.1995
- Maintained accurate historical records.
- Matched purchase orders with invoices and recorded necessary information.
- Reviewed inventory discrepancies and proposed courses of action to minimize losses.
- Complied with local, state, and federal laws and requirements.
- Contributed to the development of the warehouse operations manual and improved inventory and delivery procedures by implementing inventory databases and software.
- Gathered, evaluated, and summarized inventory and budget data in detailed reports.
- Input inventory data and produced reports.
- Handled day-to-day inventory and delivery processes to ensure accuracy.
- Maintained inventory and delivery accuracy by reviewing and reconciling data monthly.
- Developed monthly, quarterly, and annual profit and loss statements and balance sheets.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Managed complex problem-solving for upper management in order to complete projects on time and within budget.
- Presented audit findings to accounting managers after reviewing results and paperwork.
- Managed and responded to correspondence and inquiries from school sites, departments, and vendors.
- Entered figures using a 10-key calculator to compute data quickly.
- Streamlined delivery reporting information entry for efficient record-keeping purposes.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Compiled budget figures by reviewing past budgets, evaluating estimated needs, and assessing expenses.
Office Manager
Alex Robertson Company
Bakersfield , CA
06.1982 - 09.1984
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Coordinated special projects and managed schedules.
- Reported to senior management on organizational performance and progress toward goals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Developed detailed plans based on broad guidance and direction.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Kept stakeholders up-to-date on details pertaining to client projects.
- Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Planned, designed, and scheduled phases for large projects.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Provided detailed project status updates to stakeholders and executive management.
- Identified plans and resources required to meet project goals and objectives.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Coordinated material procurement and required services for projects within budget requirements.
- Prepared and submitted project invoices for review and approval.
Accounts Receivable Clerk
Bakersfield Country Club
Bakersfield , CA
06.1980 - 06.1982
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Responded to inbound inquiries regarding accounts and payments.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Generated monthly accounts receivable reports to submit developments for management review.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Safeguarded documents of accounts receivable and payments to enable tracking history and maintain accurate records.
Education
High School Diploma -
Bakersfield College
Bakersfield, CASkills
- Emergency Communications
- Customer Experience
- Verbal and Written Communication
- Testing Standards
- Proficiency in Microsoft Office
- Constructive Feedback
- Staff Management
- Contract Development and Management
- Team Leadership
- Key Performance Indicators (KPI)
- Coaching and Mentoring
- Managing Employee Relations
- Budgeting and Cost Control
- Productivity Performance
- Issue and Conflict Resolution
- Finance and Accounting Operations
- Schedule Preparation
- Performance Tracking and Evaluations
- Job Assignments
- Managing Terminations
- Complex Problem-Solving
- Employee Training
- Managing Career Progression
- Strategic Planning
- Time Management
- Plan Projects
- Scheduling and Coordinating
- Managing Files and Records
- Technical Proficiency
- Managing Multiple Tasks
- Administration and Reporting
- Managing Operations and Efficiency
- Collaborate Cross-Functionally
- Overseeing Employees
- Negotiation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
During my tenure at the Fire Department Emergency Communications Center, I was able to:
- Increase Staffing
- Develop a training program that took us from a 25% success rate to a 75-100% rate.
- Implemented a protocol system that allowed for streamlined processing of fire calls.
- Oversaw the Accreditation of our Emergency Medical Dispatch protocol system.
- Managed the purchase of a Next Generation ready telephone system from the contract development through installation.
- Managed the installation of a new state-of-the-art CAD dispatch system from the development of the RFP through the installation.
- Managed the repurposing of an abandoned Verizon server building into a state-of-the-art new communications center from the development of the RFP for the architect, contractors, and vendors through the remodel and final walkthrough.
- All of the above achievements were achieved concurrently over a 2-year period.
Timeline
Fire Emergency Communications Center Management
Kern County Fire Department
10.1995 - 03.2022
Senior Bookkeeper III
Bakersfield City School District
09.1984 - 10.1995
Office Manager
Alex Robertson Company
06.1982 - 09.1984
Accounts Receivable Clerk
Bakersfield Country Club
06.1980 - 06.1982
High School Diploma -
Bakersfield College
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