Melinda Hunt Ruiz

• Check in/out patients

• Register patients
• Collect copay payments for services
Scheduling appointments using Epic
• Verify Insurance
Make confirmation calls
• Perform a wide variety of administrative duties
• Assist providers on a medical assistant level periodically.
•Manage patient files
• Handle referral coordination
Handle supplies order
• Meeting periodically with Quest Diagnostics' upper management to give ideas on improving test
collections or to see if any testing or coding has changed.
• Keeping Quest Diagnostics coding/ testing instruments updated.
• Responsible for calling the ambulance in emergencies and providing them with incident report that included demographics, vitals updated medication list and allergies, and emergency contact information.
• I implemented the weekend radiology process where patients can go, which includes facility name, address,
telephone number, contact person, and the procedure for the providers regarding MRAs.

• Facilitated effective communication between patients and providers, reducing misunderstandings and fostering trust in the practice.
• Managed billing and insurance claims processing efficiently, ensuring timely payment collection without unnecessary delays or errors.
• Managed referrals
• Managed Insurance verifications
• Collected copays
• Enhanced patient experiences by effectively managing administrative tasks and supporting medical staff in daily operations.
• Schedule appointments using Epic
• Took patient vitals
• Prep and cleaned patient rooms

• Scheduled technical services for repairs for manual/power wheelchairs and scooters for the disabled
• Track ordered parts for repairs
• Insurance verification
• Answered/transferred phone calls
• Clerical duties as needed

• Responsible for handling authorization requests for services and procedures.
• Answered incoming calls and triaged requests to the appropriate departments.
• Coordinated peer-to-peer meeting requests for denied authorizations.