Melinda Iley-Dohn

• Managed high call volume with professionalism and empathy, ensuring timely resolution of customer concerns.
• Resolved escalated customer complaints efficiently while maintaining composure under pressure situations.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Collaborated with team members to improve overall response times and service quality.

• Utilized CRM software to track customer interactions, ensuring consistent follow-up and issue resolution.
• Assisted clients with retirement investments, rollovers, providing assistance in transfers and answering retirement account questions.

• Enhanced customer satisfaction by efficiently resolving benefits-related inquiries and concerns.
• Supported HR team with benefits administration tasks, ensuring accuracy and compliance with company policies.

• Increased efficiency by streamlining data analysis processes and implementing a
• Identified trends and patterns in large datasets, leading to actionable insights for business growth.