Melinda Jabbie
Providence,RI
Summary
Driven by a results-focused approach, I leveraged my excellent communication and time management skills at Banneker Supply Chain Solutions, Inc., to exceed sales targets and enhance client satisfaction. My expertise in customer service and attention to detail enabled me to develop strong relationships and secure long-term business growth, demonstrating a consistent ability to meet and surpass company-defined sales quotas.
Overview
13
13
years of professional experience
Work History
Account Relationship Manager
Banneker Supply Chain Solutions, Inc.
05.2019 - Current
- Assisted in developing targeted marketing campaigns aimed at specific industries or regions relevant to my portfolio of accounts.
- Tracked account performance metrics regularly, adjusting strategies as needed to optimize results.
- Coordinated with cross-functional teams for seamless service delivery, fostering client trust in the company''s expertise.
- Established rapport with decision-makers at all levels within client organizations, facilitating productive discussions on growth opportunities.
- Enhanced customer loyalty through consistent follow-up on outstanding issues and proactive problem resolution.
- Negotiated contract renewals, securing long-term business relationships with key accounts.
- Identified and drove new marketing opportunities, partnerships, features, services and capabilities that impacted program profitability.
- Worked closely with internal departments, such as finance and legal teams, to ensure timely contract execution and billing processes for my clients.
- Collaborated with sales team to upsell products and services, leading to increased revenue.
- Worked knowledge of multi-channel consumer marketing strategies with emphasis on direct marketing and online or interactive campaigns.
- Managed a portfolio of clients, prioritizing tasks to maximize efficiency and productivity.
- Strengthened client relationships by effectively addressing concerns and providing timely solutions.
- Analyzed client feedback, implementing improvements based on findings for an enhanced customer experience.
- Developed customized account strategies for each client, ensuring a personalized approach to their needs.
- Provided exceptional support during client onboarding process, ensuring smooth transitions for new accounts.
Account Executive
Edwards & Hill Office Furniture
10.2018 - 05.2019
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
- Prepared additional quotes for current clients to upsell products and services.
- Distributed marketing materials to existing and prospective clients to promote products and services.
- Built relationships with customers and community to promote long term business growth.
Senior Interiors Consultant
Washington Office Interiors, LLC
10.2017 - 08.2018
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Established trusted partnerships with key industry influencers, expanding the company''s network of resources and contacts.
Healthcare Senior Interiors Account Executive
American Office Furniture
01.2012 - 07.2017
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
- Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
- Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.
- Conducted integrated sales presentations to illustrate value of product or service and tailor call-to-action.
- Participated actively in networking events and trade shows, representing the company professionally and expanding its reach within target markets.
- Distributed marketing materials to existing and prospective clients to promote products and services.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Achieved or exceeded company-defined sales quotas.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Attended monthly sales meetings and quarterly sales trainings.
- Recorded accurate and efficient records in customer database.
Education
University of Maryland - College Park
College Park, MDSkills
- Customer Service
- Time Management
- Attention to Detail
- Excellent Communication
Timeline
Account Relationship Manager
Banneker Supply Chain Solutions, Inc.
05.2019 - Current
Account Executive
Edwards & Hill Office Furniture
10.2018 - 05.2019
Senior Interiors Consultant
Washington Office Interiors, LLC
10.2017 - 08.2018
Healthcare Senior Interiors Account Executive
American Office Furniture
01.2012 - 07.2017
University of Maryland - College Park
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