Melinda James
Breckenridge,CO
Summary
Dedicated and enthusiastic professional seeking a role where I can leverage my diverse skill set and passion for impactful work. I am particularly interested in opportunities in project management, change management, or the personal and professional development of others. Open to relocation and motivated by roles that involve travel.
Overview
20
20
years of professional experience
Work History
Senior Enrollment Services Specialist
Colorado Mountain College
09.2021 - Current
- Manages campus/department front desk organization, student registration, and the go to person for all staff and faculty on campus for answers and assistance
- Enhanced admissions and enrollment procedures by introducing streamlined and efficient methodologies
- Managed multiple projects simultaneously while adhering to strict deadlines, demonstrating strong organizational skills.
- Developed student activities to encourage student engagement and community for the campus
- Lead graduation committee with planning, organizing, budgeting, and executing of a unique and successful graduation for bachelor, associate, certificate, and high school equivalency students, family, and staff
- Co-lead of wellness and student activities team developing inclusive and diverse student activities that promote student wellness and participation across the campus
- Member of college-wide LGBTQ+ group assisting with the development of consistent inclusive practices for all campuses
- Assisted campus Foundation lead with the execution of community wide on campus events and fundraisers
- Selected as a member of the selection and implementation team for the new college wide systems including the CRM and ...
- Created interactive training video for new part-time benefits launch through Human Resources for all part-time employees to view during onboarding
- Processes student admissions applications and organizes applicant communication
Front Desk Associate
Gold Point Resort
09.2017 - 12.2021
- Greet and assist guests with their needs from checking in, to communicating maintenance or housekeeping needs as requested to assisting with restaurant and activities suggestions to enhance their visit to Breckenridge and Summit County
- Supporting the management team in enhancing guest satisfaction and loyalty by compiling comprehensive spreadsheets containing previous feedback for easy reference by the entire team.
- Developed an activities department and sundry market to offer guests activities during their stay and supply them with necessities so they did not have to travel into town while creating a new revenue stream for the property
- Updated front desk manual and created visiting associate guide to ensure cohesive training as well as assisting with the training of new front desk associates
- Facilitated seamless transitions between property management companies, acting as a liaison to ensure a smooth experience for guests and set up the new company for success.
Flight Attendant / Inflight Operations Support Team / Trainer
Trans States Airlines
03.2015 - 09.2017
- Established a welcoming atmosphere for passengers on a daily basis by actively listening to their needs and adeptly addressing any concerns through creative problem-solving. Ensured passenger and crew safety by adhering to both FAA regulations and company protocols.
- Conducted training sessions for newly recruited flight attendants, overseeing their day-to-day operations and safety protocols through check rides. Monitored their passenger interactions, providing coaching and guidance for enhancement as necessary.
- Selected by management to instruct Denver-based flight attendants on the utilization and management of the new schedule bidding system. Provided ongoing support post-launch, addressing any queries or issues that arose with the system.
- Facilitated on time departures of late arriving aircraft by assisting the active flight attendant with safety checks and reset of the cabin for prompt boarding of passengers
Store Manager / Supervisor
Levi Strauss & Co, Silverthorne, CO
02.2011 - 03.2016
- Created an exceptional customer service environment through my own interaction with consumers as well as the recruiting, hiring, and training of new associates and supervisors
- Wrote and managed schedules for the store staff including adjusting coverage as business needs dictated
- Partnered with management team to conduct and fill out monthly audits for loss prevention, inventory control, and staff levels of the store
- Researched and analyzed store sales and metrics to asses business successes, gaps, and coaching opportunities
Store Manager
Bath and Body Works
09.2007 - 02.2011
- Built a dynamic, inclusive team of individuals that worked together to increase the stores business 5-10% year over year- top in the district 2 years in a row
- Coached both associates and supervisors in the growth of their careers and had the opportunity to promote many associates to supervisor roles and Store Manager level positions
- Supported store operations at a secondary location without a manager, overseeing recruitment, hiring, training, and coaching of a new team while successfully managing my own store remotely.
Co-Manager / Field Trainer
New York & Company, Lakewood
06.2004 - 09.2007
- Visited multiple stores to support recruitment, hiring, and training of new staff, and assisted management teams with optimizing backroom organization and front-of-house operations for seamless functionality.
- Selected as a field trainer for the launch of a new POS system, traveling to multiple districts to train store managers on the operation and functionality of the new system and technologies.
- Transferred to an underperforming store to assess the situation, provide feedback, and coach the store manager, successfully resolving issues and improving performance.
Education
Bachelor of Science - Business Administration Management
Colorado Mountain College
Breckenridge2022
Skills
- Critical thinking and problem solving
- Works cooperatively with staff, students and community members
- Strong service mindset
- Effective analytical and interpersonal skills
- Active listening and effective communication
- Flexible and adaptable
- Excellent organizational skills
- Skilled multi-tasker
- Strong leadership capabilities
- Excellent project managements skills
- Self-management
Timeline
Senior Enrollment Services Specialist
Colorado Mountain College
09.2021 - Current
Front Desk Associate
Gold Point Resort
09.2017 - 12.2021
Flight Attendant / Inflight Operations Support Team / Trainer
Trans States Airlines
03.2015 - 09.2017
Store Manager / Supervisor
Levi Strauss & Co, Silverthorne, CO
02.2011 - 03.2016
Store Manager
Bath and Body Works
09.2007 - 02.2011
Co-Manager / Field Trainer
New York & Company, Lakewood
06.2004 - 09.2007
Bachelor of Science - Business Administration Management
Colorado Mountain College
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