Melinda James

• Assist clients in navigating the claims process, guiding them through each step and addressing their concerns along the way.
• Maintain a high client retention rate with regular follow-ups, personalized attention, and prompt resolution of issues.
• Efficiently manage a large book of business, prioritizing tasks and organizing workloads to maintain productivity levels.
• Provide expert advice on property and casualty insurance options, ensuring clients are well-informed to make educated decisions.
• Establish strong rapport with clients through consistent communication, building trust as their trusted advisor on insurance matters.

Started working part-time in customer service while going to school, and ended up as a full time baker providing all the pie dough and quiche for two busy bakery locations.

• Implemented a successful catering division within the Market to bring local meats, cheeses, and produce grown onsite to the community and surrounding areas
• Increased sales in both catering and full service kitchen while providing top notch customer service
• Acquired standing catering accounts with local businesses and schools for meetings, celebrations, and sporting events
• High percentage of satisfied, return customers who provide excellent reviews
• Provided leadership and training for ethnically diverse kitchen staff
• Worked closely with vendors to maintain stock for kitchen and catering needs
• Maintain records of goods ordered and received
• Prepare and process requisitions and purchase orders for supplies and equipment.

• Maintained an excellent flow in a unique establishment housing a full convenience store, gas station, full service deli, full service restaurant and bar, music venue, and catering service
• Managed customer service maintaining an outstanding rapport with customers, vendors, and staff.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

• Contacted new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services
• Answer customers' questions about products, prices, availability, or credit terms
• Identify prospective customers by using business directories, following leads from existing clients, and attending trade shows and conferences
• I was able to service Whole Food Market from Philadelphia to Southern VA as well as many other brick and mortar businesses along the east coast
• Prepare sales demos to explain and demonstrate product specifications and applications
• Visit establishments to evaluate needs and to promote product or service sales.