Melinda Johnson
San Antonio,TX
Summary
Committed administrative expert with a proven track record in dynamic office environments. A diligent team member skilled in executing a range of clerical duties and providing team support. A reliable, timely, and efficient professional capable of working independently with minimal supervision. Keen to acquire new skills and adept at applying acquired knowledge effectively and efficiently.
Overview
20
20
years of professional experience
Work History
Clinical Services Clerk
Southwest Utah Public Health Department
01.2021 - 04.2024
- Vital Records Local Registrar - responsible for reviewing and registering deaths across five counties.
- Oversaw vaccine inventory and supplies to avert shortages, procuring essential items prior to their depletion.
- Issued certified records of birth, death, marriage, and divorce for the state of Utah, adhering to stringent guidelines and privacy mandates for record issuance.
- Improved office efficiency by digitizing paper files and organizing digital records.
- Engaged with clients via phone, email, or face-to-face to offer details on public health services, such as immunizations, TB testing, and international travel information.
- Participated in regular reviews of record management policies, offering valuable input based on firsthand experience working with the system daily.
- Organized and maintained the filing system to ensure easy retrieval of customer documents.
Home Health Caregiver
Family
07.2017 - 07.2019
- I stepped down from my role with the City of St. George to dedicate myself to the full-time care of my mother-in-law at home.
Emergency Services Dispatcher
City Of St. George Utah
05.2017 - 07.2017
- Trained to receive 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Used specialized software to track and maintain case incident numbers and logs.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Read system maps and caller information, and documented details in system.
Fleet Parts Clerk
Oak Farms Dairy
01.2015 - 05.2016
- Responsible for ordering and managing the inventory of all fleet parts for the garage.
- Coordinated with management and mechanics to plan and schedule the required Preventative Maintenance for fleet vehicles.
- Compiled and managed comprehensive expense reports detailing expenditures for our main location and various branch locations for corporate reporting purposes.
- Utilized the Kronos database to confirm mechanics' work hours and PTO, making necessary adjustments for payroll accuracy.
- Collaborated closely with the Fleet Manager and Corporate to accomplish Fleet Projects and objectives.
- Collaborated daily with various vendors and suppliers to guarantee that billing and work orders were executed accurately and within budget.
- Reported the status of inoperative and repaired vehicles to supervisors and route drivers.
- Coordinated with technicians to identify needed parts quickly, minimizing downtime for repairs or maintenance work.
Customer Service Representative-Logistics
Oak Farms Dairy
01.2012 - 01.2015
- Processed customer orders and ensured all information was accurate for fulfillment.
- I maintained invoices for accounting purposes and kept driver logs in compliance with DOT regulations.
- I communicated daily orders to drivers and made necessary adjustments as required.
- Performed receptionist duties as needed.
- Streamlined order processing for faster delivery times through efficient communication with clients and warehouse staff.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
Call Center Representative
KGB Formerly Info-NXX
03.2004 - 01.2012
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
High School Diploma -
John Jay High School
San Antonio, TX06.1989
Skills
- Administrative Support
- Database entry
- Multitasking
- Customer Communication
- Problem-Solving
- Flexible and Adaptable
- Professional and mature
Timeline
Clinical Services Clerk
Southwest Utah Public Health Department
01.2021 - 04.2024
Home Health Caregiver
Family
07.2017 - 07.2019
Emergency Services Dispatcher
City Of St. George Utah
05.2017 - 07.2017
Fleet Parts Clerk
Oak Farms Dairy
01.2015 - 05.2016
Customer Service Representative-Logistics
Oak Farms Dairy
01.2012 - 01.2015
Call Center Representative
KGB Formerly Info-NXX
03.2004 - 01.2012
High School Diploma -
John Jay High School
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