Summary
Overview
Work History
Education
Skills
Certification
Timeline
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MELINDA JORDAN

Summary

Skilled Data Science Leader with 10+ years of experience in data analytics, machine learning, and data visualization to drive business insights and decision making. Strong emphasis on team collaboration and delivering impactful results. Capable of adapting to changing project needs and reliable in high-pressure environments. Known for analytical thinking, problem-solving abilities, and effective communication skills.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Sr. Data Scientist

ComEd
06.2022 - Current
  • Designed and deployed a cutting-edge machine learning model using Natural Language Processing to analyze large-scale customer complaints data
  • My model proactively addressed main complaint themes before they became a regulatory liability and reduced the number of escalated complaints by 20%
  • Built a comprehensive ETL process and archived two years of dynamic reporting data in Power BI due to a data system migration
  • This solution reduced IT costs by over $10 million in 2024
  • Led cross-functional teams (data engineers, data analysts and business analysts) with responsibilities to oversee the efficiency of the team’s ETL processes, ensuring team members best practices for version control, documentation and data mining
  • Achieved significantly shortened turnaround times for project completion and enabled for more in-depth analytics while maintaining proper documentation to easily allow the onboarding of new employees
  • Presented complex analytical findings to executives in accessible formats, enabling critical business decisions tied to asset management and investments in the electric grid utilizing company data and third-party data such as PJM Demand and weather forecast
  • Served as a technical lead and mentor to junior data scientists and data analysts aligning project goals with enterprise data strategies and improving collaboration across business units
  • Identified solutions to business problems, such as budgeting, staffing and marketing decisions, using results of advanced data analytics
  • Created dynamic and interactive dashboards and visualizations in Power BI for presenting insights discovered from large datasets
  • Used end-to-end data process for delivering performance indicators (KPIs) to track business performance, identify trends, and drive data-informed decision-making.

Financial Analyst

Constellation New Energy
10.2021 - 06.2022
  • Developed and automated comprehensive financial reports related to uncollectible debt, leveraging SQL, Power Query, and VBA to reduce preparation time by 50%
  • Constructed analytical models for Long Range Planning (LRP), improving forecast accuracy and delivering key insights to executive leadership for more informed strategic decisions
  • Streamlined financial reporting for better decision-making with clear, concise analysis and presentation.
  • Initiated process improvements that increased the efficiency of budgeting cycles while maintaining accuracy standards.

Data Analytics Consultant

Inspire11
01.2021 - 10.2021
  • Addressed Cyber Security Risk Remediation for a large financial client by deploying end-to-end data pipelines (SQL, Python) and creating interactive dashboards in Power BI.
  • Identified system vulnerabilities and devised actionable solutions to mitigate security risks, aligning outcomes with the company's broader risk appetite.
  • Achieved 70% of Cyber Security Risk Remediation targets in 6 months.
  • Documented all processes, ensuring reproducibility and compliance with client standards.
  • Built data pipelines from multiple sources using Python and SQL.

Data Analytics Consultant

Intelligent Energy Solutions
01.2018 - 01.2021
  • Analyzed electricity consumption data for industrial clients, utilizing advanced statistical techniques to pinpoint cost-saving measures and operational optimizations
  • Created and presented data models to C-suite, showcasing ROI of proposed energy efficiency initiatives to guide executive decision-making, which resulted in the close of 3 major contracts.
  • Synthesized competitor, public, and internal data to develop holistic market strategies, contributing to overall organizational growth
  • Provided insights on how to use analytics tools to improve customer experience and business performance

Client Services – Large Group Sales

Great-West Life Assurance Company
01.2008 - 01.2014
  • Managed a portfolio of 30 energy-sector clients, overseeing annual renewals, benefit utilization reporting, and strategic pricing
  • Collaborated with brokers and internal teams to present data-backed proposals during finalist presentations to secure new business and foster strong client relationships
  • Maintained accurate records of all client interactions in the company's database system
  • Analyzed monthly financial statements for accuracy, making necessary adjustments as needed

Team Manager – Inquiry Management Systems

Great-West Life Assurance Company
01.2005 - 01.2007
  • Supervised a team of 7 data analysts, ensuring timely and accurate data entry for targeted advertising databases.
  • Coached team members on best practices to boost speed, accuracy, and overall operational success for accurate data capture of advertisements while improving performance, productivity and team’s morale.
  • Liaised with account executives to optimize product offerings and improve advertisement categorization.
  • Enhanced team productivity by implementing efficient task delegation and time management strategies.

Education

Master of Science (M.S.) - Business Analytics

Mercer University
Atlanta, GA
05.2021

Bachelor of Arts (B.A.) - Psychology

University of Illinois
Springfield, IL

Skills

  • Proficient in Python
  • Expert at SQL Database Querying
  • Applied Machine Learning Techniques
  • Predictive Modeling
  • Git Version Control
  • Experience with Azure Machine Learning
  • Power BI Expertise
  • Advanced Analytics
  • Team Leadership
  • Cross-Functional Team Management
  • Data-driven Decision-making
  • Stakeholder Relations
  • Technical Documentation
  • Familiarity with Utility Operations and Regulatory bodies
  • Agile framework
  • Data mining

Certification

Tableau Desktop Specialist, 01/01/21

Timeline

Sr. Data Scientist

ComEd
06.2022 - Current

Financial Analyst

Constellation New Energy
10.2021 - 06.2022

Data Analytics Consultant

Inspire11
01.2021 - 10.2021

Data Analytics Consultant

Intelligent Energy Solutions
01.2018 - 01.2021

Client Services – Large Group Sales

Great-West Life Assurance Company
01.2008 - 01.2014

Team Manager – Inquiry Management Systems

Great-West Life Assurance Company
01.2005 - 01.2007

Master of Science (M.S.) - Business Analytics

Mercer University

Bachelor of Arts (B.A.) - Psychology

University of Illinois

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MELINDA JORDAN